Akosua Fowaa Frimpong
Montreal,QC
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrative Assistant /Customer Service Rep
Novelty Lab (part time)
01.2020
- Acted as the point of contact for internal and external clients
- Managed accounts and performed bookkeeping
- Scheduled appointments and maintaining calendars for the company.
Ticket Agent
Calitrust Travel &Tours Limited
01.2023 - 05.2024
- Manage large amounts of incoming phone calls
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents.
Sales Executive (Project Boomerang)
Nyaho Medical Center
01.2023 - 08.2023
- Identifying potential new clients
- Maintaining contact with clients with a view of encouraging them to visit the hospital
- Develop a deep understanding of Nyaho Medical Center's services, facilities, and medical specialties to effectively communicate value propositions to clients
- Explain Nyaho insurance policies to potential clients.
Personal Assistant
Secret Travel - Acca, Ghana
01.2019 - 12.2020
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Organized trips for individual, family and business travelers
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Provided customers with the best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
Travel Consultant
Ghana Travel Hub
01.2017 - 03.2019
- Determining clients' needs and suggesting suitable travel packages
- Organizing travels from beginning to end, including tickets, accommodation and transportation
- Supplying travelers with pertinent information and useful travel/holiday materials
Education
Bachelor of Science in Management Studies -
Central University
Accra, GhanaHigh School Diploma -
Archbishop Porter Girls Senior High School
Takoradi, GhanaSkills
- Project Management
- Public Relations
- Teamwork
- Time Management
- Leadership
- Effective Communication
- Critical Thinking
Certification
- Customer Service, Adamjee Life Assurance Co Ltd.
- Photography, Nectalab Company Limited
Resume
Ticket Agent, Calitrust Travel &Tours Limited, 01/03/23, 05/03/24, Manage large amounts of incoming phone calls., Identify and assess customers' needs to achieve satisfaction., Build sustainable relationships and trust with customer accounts through open and interactive communication, Provide accurate, valid and complete information by using the right methods/tools, Responded to emails and other correspondence to facilitate communication and enhance business processes, Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution, Keep records of customer interactions, process customer accounts and file documents
Start Date
12/01/17
End Date
03/31/19
Locations
6500 Cote de Liesse, Acca, Ghana
Roles And Responsibilities
- Determining clients' needs and suggesting suitable travel packages.
- Organizing travels from beginning to end, including tickets, accommodation and transportation.
- Supplying travelers with pertinent information and useful travel/holiday materials
Personal Information
Title: Travel Consultant
Languages
English
Native or Bilingual
Timeline
Ticket Agent
Calitrust Travel &Tours Limited
01.2023 - 05.2024
Sales Executive (Project Boomerang)
Nyaho Medical Center
01.2023 - 08.2023
Administrative Assistant /Customer Service Rep
Novelty Lab (part time)
01.2020
Personal Assistant
Secret Travel - Acca, Ghana
01.2019 - 12.2020
Travel Consultant
Ghana Travel Hub
01.2017 - 03.2019
Bachelor of Science in Management Studies -
Central University
High School Diploma -
Archbishop Porter Girls Senior High School
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