Akorede Lawal
Executive Assistant
Toronto,Ontario
Summary
Driven and resourceful administrative professional with 8+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Administrative Associate
Dollarama Inc.
08.2023 - Current
- Handle cash register operations, including processing sales transactions and providing accurate change
- Schedule and coordinate appointments, meetings, and store events
- Assist store managers and supervisors with various tasks, including reporting, data entry, and inventory management
- Maintain organized filing systems for important documents, such as financial records, and customer information.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
Executive Assistant to the Managing Director
United Bank for Africa Plc
01.2020 - 07.2023
- Delivered exceptional administrative support to the Managing Director with focus on confidentiality and professionalism
- Screen and manage incoming calls, emails, and requests, filtering out non-essential communication and prioritizing important matters for the Managing Director's attention
- Applied appropriate due diligence ensuring accuracy in preparing and promptly completing all required supporting documentation (reports, presentations, invoices, communications, tables, charts, files, etc.)
- Handled data collection, research, mail distribution, expense reports, and meeting coordination
- Acted as a liaison between the CEO/executives and other staff members, departments, clients, and external stakeholders.
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
Administrative Assistant to the Executive Director
United Bank for Africa Plc
01.2016 - 12.2019
- Provided excellent administrative support to the ED and four other Group Heads
- Worked side by side with the ED and Group Heads to proactively address their day-to-day needs and help them manage their service areas independently with minimal supervision
- Optimal calendar management (managed scheduling conflicts, sending invitations, organizing meetings, etc.)
- Provided support for both internal and external meetings (flight and accommodation reservations, catering orders, coordination with our various internal services, etc.)
- Planned and coordinated internal meetings, off-site events and team-building exercises by selecting vendors and venues, managing budgets and developing event plans.
- Managed communication to 5 executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Customer Service Manager
United Bank for Africa Plc
04.2013 - 12.2015
- Delivered quality customer experiences and recommended operational improvements where opportunity existed to improve and achieve operational excellence
- Connected personally with customers to advise them appropriately and clearly on banking solutions and processes
- Supported the successful migration of over 10,000 branch customers information maintained on the Flex cube application to Finacle 10.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
Education
MBA - Banking & Finance
National Open University Nigeria
Lagos, Nigeria01.2023
Bachelor of Science - Accounting
Nasarawa State University Keffi, Nigeria
Lagos, Nigeria01.2010
Skills
- Advanced Office Software Skills
- Calendar and Schedule Management
- Email & Communication Management
- Travel Arrangements
- Document Preparation and Editing
- Data Analysis
- Document Preparation & Editing
- Project Coordination
- Time Management & Prioritization
- Compliance Awareness
- Presentation Support
- Document Sharing and Collaboration Tools
- Expense Management
- IT Proficiency
- Database Management
- Relationship Building
- Excel
- Project Management
- Office Procedures
- Project Planning
Websites
Accomplishments
- Awarded a bonus in recognition of managing the addition of more than 4 staff members from another company office location.
- Successfully managed the complex schedules of multiple executives, ensuring that meetings, appointments, and travel arrangements were well-organized, resulting in increased productivity and reduced scheduling conflicts.
- Provided invaluable support by preparing high-quality presentations, briefing materials, and meeting agendas, enhancing executives' ability to make well-informed decisions
Personal Information
EXECUTIVE ASSISTANT
Languages
English
Native or Bilingual
Certification
- CBAP - Certified Business Analysis Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"We are who we are"
KLAW
Timeline
Administrative Associate
Dollarama Inc.
08.2023 - Current
Executive Assistant to the Managing Director
United Bank for Africa Plc
01.2020 - 07.2023
Administrative Assistant to the Executive Director
United Bank for Africa Plc
01.2016 - 12.2019
Customer Service Manager
United Bank for Africa Plc
04.2013 - 12.2015
MBA - Banking & Finance
National Open University Nigeria
Bachelor of Science - Accounting
Nasarawa State University Keffi, Nigeria
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