Akop Mkrtchyan
Sacramento
Summary
Highly motivated and customer-focused. Eligible for monthly performance bonuses. Possesses exceptional customer service skills, recognized through numerous awards and certificates.
Overview
16
16
years of professional experience
Work History
IHSS Care Provider
IHSS
Sacramento, CA
05.2015 - Current
- Transport clients to and from medical appointments with safety and efficiency.
- Provide mobility assistance such as walking and regular exercising.
- Provide transportation for clients to medical appointments, social events, and other necessary outings.
- Assist clients with daily living activities, promoting independence and quality of life.
- Monitor client health by performing routine pulse, temperature and blood pressure checks.
Insurance Agent
Progressive Insurance
Rancho Cordova, CA
02.2012 - 09.2016
- Participated in ongoing professional development activities, staying current with industry trends and regulatory changes affecting insurance products and services.
- Secured required deposits.
- Maintained high standards of customer service by building relationships with clients.
- Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
Customer Service Representative
Progressive Insurance
Rancho Cordova, CA
05.2011 - 02.2012
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests for products, services, and company information.
Transportation Dispatcher
SuperShuttle
Sacramento, CA
06.2009 - 05.2011
- Assisted in resolving customer complaints and grievances.
- Tracked and monitored vehicle performance and maintenance.
- Monitored vehicle locations to coordinate timely arrivals.
- Created delivery routes and optimized plans for traffic, road conditions, and other factors.
- Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
Education
GED -
Independence High School
El Dorado Hills, CASkills
Adept at collaborative teamwork
Exhibits superior customer service expertise
Maintains an exemplary work ethic
Effectively manages high-pressure environments
Proficient in various computer software and programs
Languages
Armenian
Native or Bilingual
Timeline
IHSS Care Provider
IHSS
05.2015 - Current
Insurance Agent
Progressive Insurance
02.2012 - 09.2016
Customer Service Representative
Progressive Insurance
05.2011 - 02.2012
Transportation Dispatcher
SuperShuttle
06.2009 - 05.2011
GED -
Independence High School