Akop Mkrtchyan
Sacramento
Summary
Highly motivated and customer-focused. Eligible for monthly performance bonuses. Possesses exceptional customer service skills, recognized through numerous awards and certificates.
Overview
16
16
years of professional experience
Work History
IHSS Care Provider
IHSS
05.2015 - Current
- Transport clients to and from medical appointments with safety and efficiency.
- Provide mobility assistance such as walking and regular exercising.
- Provide transportation for clients to medical appointments, social events, and other necessary outings.
- Assist clients with daily living activities, promoting independence and quality of life.
- Monitor client health by performing routine pulse, temperature and blood pressure checks.
Insurance Agent
Progressive Insurance
02.2012 - 09.2016
- Participated in ongoing professional development activities, staying current with industry trends and regulatory changes affecting insurance products and services.
- Secured required deposits.
- Maintained high standards of customer service by building relationships with clients.
- Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
Customer Service Representative
Progressive Insurance
05.2011 - 02.2012
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests for products, services, and company information.
Transportation Dispatcher
SuperShuttle
06.2009 - 05.2011
- Assisted in resolving customer complaints and grievances.
- Tracked and monitored vehicle performance and maintenance.
- Monitored vehicle locations to coordinate timely arrivals.
- Created delivery routes and optimized plans for traffic, road conditions, and other factors.
- Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
Education
GED -
Independence High School
El Dorado Hills, CASkills
Adept at collaborative teamwork
Exhibits superior customer service expertise
Maintains an exemplary work ethic
Effectively manages high-pressure environments
Proficient in various computer software and programs
Languages
Armenian
Native or Bilingual
Timeline
IHSS Care Provider
IHSS
05.2015 - Current
Insurance Agent
Progressive Insurance
02.2012 - 09.2016
Customer Service Representative
Progressive Insurance
05.2011 - 02.2012
Transportation Dispatcher
SuperShuttle
06.2009 - 05.2011
GED -
Independence High School
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