AKOP BAGDASARIAN
Van Nuys
Summary
Dedicated professional with strong customer service skills and experience in appointment scheduling. Proven ability to enhance patient experiences through effective communication and streamlined processes.
Detail-oriented Home Health Intake Coordinator with expertise in insurance verification and multi-line phone systems. Known for developing efficient scheduling procedures and training team members, contributing to improved patient intake processes and overall service effectiveness.
Results-driven professional skilled in customer service and team leadership. Effective in optimizing appointment scheduling and enhancing operational workflows, ready to leverage expertise to improve patient experiences and streamline intake processes.
Overview
2
2
years of professional experience
Work History
Home Health Intake Coordinator
Spes Home Health
Woodland Hills, CA
02.2026 - Current
- Coordinated patient intake processes to ensure timely and accurate information collection.
- Developed and maintained relationships with healthcare providers for seamless referrals.
- Implemented electronic health record systems to enhance data accuracy and accessibility.
- Streamlined scheduling procedures, optimizing appointment availability for patients and staff.
- Trained new team members on intake protocols and software usage, improving onboarding efficiency.
- Analyzed intake data to identify trends, enhancing overall operational effectiveness of services provided.
- Answered phone calls and provided new clients with required paperwork to initiate service.
Master Barber
Based Barber Shop
Pasadena, CA
04.2025 - Current
- Delivered high-quality haircuts and grooming services in a fast-paced environment.
- Fostered positive customer relationships through effective communication and attentive service.
- Maintained cleanliness and organization of workstations and tools for optimal efficiency.
- Assisted in inventory management by monitoring supplies and restocking as needed.
- Adapted to diverse client preferences, ensuring satisfaction with tailored styles and services.
- Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
- Answered incoming telephone calls and scheduled appointments for clients.
- Styled hair according to customer preferences.
Day Care Driver
Trinity Day Care
North Hollywood, CA
11.2024 - 08.2025
- Operated delivery vehicle in compliance with safety regulations and traffic laws.
- Conducted routine vehicle inspections to ensure optimal performance and safety standards.
- Managed efficient route planning to minimize delivery times and enhance customer satisfaction.
- Communicated effectively with dispatchers regarding any delays or issues during routes.
- Followed all relevant traffic laws and safety regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Education
No Degree - SAAC
Galaxy Medical College
United State03-2028
Bachelor of Science -
Shirak State University
Amenia06-2020
High School Diploma -
Akhuryan Nikol Aghbalyan High School
Armenia05-2016
High School Diploma -
Akhuryan 1st Mis School
Armenia05-2013
Skills
- Insurance verification
- Follow-up skills
- Multi-line phone systems
- Appointment scheduling
- Scheduling appointments
- Patient scheduling
- Customer service
- Team leadership
Languages
Armenian
Native or Bilingual
English
Professional Working
Russian
Full Professional
Timeline
Home Health Intake Coordinator
Spes Home Health
02.2026 - Current
Master Barber
Based Barber Shop
04.2025 - Current
Day Care Driver
Trinity Day Care
11.2024 - 08.2025
No Degree - SAAC
Galaxy Medical College
Bachelor of Science -
Shirak State University
High School Diploma -
Akhuryan Nikol Aghbalyan High School
High School Diploma -
Akhuryan 1st Mis School