Akol Gor
Burnaby,BC
Summary
Patient Customer Service Representative offers 6 years track record establishing rapport with clients and exceeding company expectations. Focused on meeting monthly scorecard expectations and resolving customer inquiries and complaints. Versatile and diplomatic individual recognized for reacting positively to ongoing, changing environment.
Overview
8
8
years of professional experience
Work History
Beauty Advisor
Sephora Canada
Vancouver , BC
06.2021 - Current
- Provided customers with product advice and recommendations based on their individual needs.
- Assisted in the development of new beauty products and services.
- Conducted skin analysis to provide customers with personalized skincare regimens.
- Demonstrated how to apply makeup, including eyeshadow, eyeliner, mascara, blush and lipstick.
- Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
- Maintained an up-to-date knowledge of all beauty products available for sale.
- Developed connections to offer guests best-in-class experience with skincare, makeup and fragrance.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
Customer Service Representative
Amazon
Burnaby , BC
02.2021 - 06.2021
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Documented conversations with customers to track requests, problems and solutions.
- Upheld strict quality control policies and procedures during customer interactions.
- Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
Call Center Representative
Canada Drives
Vancouver , BC
03.2019 - 01.2021
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Documented conversations with customers to track requests, problems and solutions.
- Reviewed customer account information to determine current issues and potential solutions.
- Managed high-volume of inbound and outbound customer calls.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Customer Service Specialist
Sears Canada
New Westminster, BC
06.2018 - 02.2019
- Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
- Helped customers open accounts, make deposits, update information and carry out range of routine actions.
- Greeted customers and responded to informational requests.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
Cashier
save on foods
New Westminster, BC
02.2016 - 05.2018
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained new team members in cash register operation, stock procedures and customer services.
Education
High School Diploma -
New Westminster Secondary School
New Westminster, BC06.2016
Bachelor of Arts - Arts And Entertainment Management
BCIT
Burnaby, BC03.2023
Skills
- Report creation
- Credit card payment processing
- Report generation
- Quality control
- Office equipment proficiency
- Project management abilities
- Quality assurance controls
- Call Center Operations
- Customer relations
- Store maintenance
- Shipping and receiving understanding
- High-energy attitude
- Retail sales customer service
Timeline
Beauty Advisor
Sephora Canada
06.2021 - Current
Customer Service Representative
Amazon
02.2021 - 06.2021
Call Center Representative
Canada Drives
03.2019 - 01.2021
Customer Service Specialist
Sears Canada
06.2018 - 02.2019
Cashier
save on foods
02.2016 - 05.2018
High School Diploma -
New Westminster Secondary School
Bachelor of Arts - Arts And Entertainment Management
BCIT
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