Celestine Audrey Essomba Akoa
Oshawa,ON
Summary
Personable and reliable with talent for building strong customer relationships and delivering exceptional service. Possess solid understanding of customer service principles and effective communication techniques, including resolving issues and providing accurate information. Committed to driving customer satisfaction and contributing to overall success of team.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Representative
CST SAVINGS
09.2024 - Current
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.
Administrative Officer
ALIOS ASSURANCE
06.2019 - 07.2023
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Updated reports, managed accounts, and generated reports for company database.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.
- Ensured compliance with industry regulations by maintaining up-to-date knowledge of requirements and monitoring adherence to guidelines.
- Facilitated cross-functional collaboration by acting as a liaison between departments for task coordination and information sharing.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
Attachée commerciale et logistique
PPG – Compagnie Equatoriale de Peinture (CEP) Seigneurie
06.2014 - 08.2018
- Negotiated contracts with clients, focusing on mutually beneficial terms and long-term partnerships.
- Cultivated referral-based leads through diligent relationship-building efforts with satisfied customers.
- Presented bids and contracts for potential clients to review during meetings.
- Built a strong network of industry contacts through active participation in professional associations and networking events.
- Drafted, submitted and processed sales contracts for orders received.
- Enhanced customer satisfaction rates by proactively addressing inquiries or issues before they escalated into larger problems.
- Maintained relationships with existing customers to optimize service quality, business growth and customer satisfaction.
- Monitored service after sale and implemented quick and effective problem resolutions.
Education
BBA - Transport And Logistique
ISMA
01.2013
BBA - Marketing
SUP DE CO
01.2012
BTS - Commerce International
SUP DE CO
01.2011
DEUG - Law
UNIVERSITY OF NGAOUNDERE
01.2010
Skills
- SAP Business One
- Pack Office
- Client relationship building
- Goal-oriented mindset
- Customer relations
- Data entry proficiency
- Teamwork and collaboration
- Time management
Languages
Français
Native or Bilingual
Anglais
Full Professional
Certification
LLQP in process
in process
Timeline
Representative
CST SAVINGS
09.2024 - Current
Administrative Officer
ALIOS ASSURANCE
06.2019 - 07.2023
Attachée commerciale et logistique
PPG – Compagnie Equatoriale de Peinture (CEP) Seigneurie
06.2014 - 08.2018
BBA - Transport And Logistique
ISMA
BBA - Marketing
SUP DE CO
BTS - Commerce International
SUP DE CO
DEUG - Law
UNIVERSITY OF NGAOUNDERE
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