Akm Mubtashim Raihan
Winnipeg,MB
Summary
Recently graduated With a major in Economics and Business Management (minor) with more than 6 years of experience working in food and beverages industry, restaurants industry, retail industry with a successful professional experience. Highly self motivated , reliable and recognized employee from previous work backgrounds. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing educational background . interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Sales & Merchandiser associate
Coca-Cola Canada Bottling Limited
10.2021 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Prioritized helping customers over completing other routine tasks in store.
- Recommended complementary purchases to customers, increasing revenue.
- Manage backroom by organizing stock (product); identifying, monitoring, and reporting inventory levels; evaluating and processing damaged product; re-packing product; organizing backroom materials (i.e., pallets, product shells etc.); completing any required paperwork
- Follow all Coke Canada Bottling and Store policies regarding backroom, display floor, replenishment, equipment, and safety
- Maintain orderly and clean work area in compliance with Company safety and sanitation requirements.
- Maintain professional relationships with co-workers and customers
Line Cook
Joey Restaurants
08.2022 - 09.2022
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity..
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Maintained smooth and timely operations in preparation and delivery of meals.
- Managed inventory and ordered food and supplies to maintain adequate stock.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Developed strategies to enhance catering and retail food service revenue and productivity goals.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
Sales Associate/ Shipment
Old Navy
10.2019 - 04.2020
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Engaged with customers to build rapport and loyalty.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Developed strong rapport with customers and created positive impression of business.
- Prioritized helping customers over completing other routine tasks in store.
- Monitored customers for signs of security concerns and escalated issues to management.
- Helped customers locate products and checked store system for merchandise at other sites
Restaurant General Manager
Variety Taste
07.2017 - 01.2019
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Maximized quality assurance by completing frequent line checks.
Education
Bachelor of Arts - Economics & Business Management
University of Manitoba
Winnipeg, MB06.2023
High School Diploma -
Dhaka Commerce College
Dhaka, Bangladesh2016
Secondary School Certificate - Business Administration
Monipur High School & College
Dhaka, Bangladesh2014
Skills
- Restaurant Management
- Sales Qualification
- Sales Growth
- Sales Assistance
- Sales Maximizing
- Sales Forecasts
- Sales Collaboration
- Sales Analysis
- Front of House Operations
- Collaborative Relationships
- Organizational Efficiency
- Inventory Management
- Optimizing Profitability
- Continuous Quality Improvement (CQI)
- Maintain Food Safety
- Customer Loyalty
- Control Inventory Costs
Timeline
Line Cook
Joey Restaurants
08.2022 - 09.2022
Sales & Merchandiser associate
Coca-Cola Canada Bottling Limited
10.2021 - Current
Sales Associate/ Shipment
Old Navy
10.2019 - 04.2020
Restaurant General Manager
Variety Taste
07.2017 - 01.2019
Bachelor of Arts - Economics & Business Management
University of Manitoba
High School Diploma -
Dhaka Commerce College
Secondary School Certificate - Business Administration
Monipur High School & College
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