A K M ENAMUL HAQUE
IT
Mississauga,on
Summary
Accomplished IT Infrastructure Analyst with a proven track record at Bashundhara Group Bangladesh, specializing in network infrastructure and security enhancements. Expert in system analysis and risk mitigation, demonstrated through successful project coordination and UAT. Excelled in team leadership and root cause analysis, significantly improving IT system efficiency and reliability.
Overview
20
20
years of professional experience
Work History
IT Infrastructure Analyst
Bashundhara Group
10.2004 - 06.2024
- Network Infrastructure design, plan and implementation.
- Network Troubleshooting, LAN, WAN, WLAN (Active & Passive).
- MAC address binding for end user in WLC.
- Manage all network devices including routers, switches, WLC and servers
- Provide support Applications, Hardware Testing & Internet Troubleshooting.
- Level-3 User Engagement for troubleshooting
- Provide support server’s Operating System & Internet Troubleshooting.
- Identify, escalate and follow up the second and third level issues with different unit/vendors to ensure resolution and maintain single point of contact.
- Provide support for all IT Issues as possible from front end.
- Design CCTV infrastructure and hardware requirements (prepare BoQ).
- Conduct RFQ as well as RFP.
- Project Scope finalization
- Support CCTV troubleshooting.
- Manage end user accounts, permissions, access rights, and storage allocations in accordance with best-practices regarding privacy, security, and regulatory compliance
- Infrastructure project coordination and UAT.
Education
Bachelor of Science - Computing Studies And Information Systems
London Metropolitan University
UK12.2000
Skills
- IT Infrastructure Analysis
- Team Collaboration and Leadership
- Risk Mitigation
- Root Cause Analysis
- Report Preparation
Accomplishments
- Supervised team of 16 staff members.
- Collaborated with team of 8 in the development of · Car Parking Management System (Tariff Collection, implementation for Shopping Mall)
- Collaborated with team of 8 in the development of Bashundhara City Shopping Mall CCTV project
Languages
English
Professional Working
Bengali
Native or Bilingual
Hindi
Limited Working
Art & Culture
Organized Annual Cultural Programs for the organization.
Timeline
IT Infrastructure Analyst
Bashundhara Group
10.2004 - 06.2024
Bachelor of Science - Computing Studies And Information Systems
London Metropolitan University
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