AKMAL SHERZAI

-Recruited, interviewed, hired, onboarded, and trained team members to support business growth and operational needs.

-Developed employee schedules, managed attendance, and maintained personnel records.

-Processed payroll and tracked employee hours while ensuring accuracy and confidentiality.

-Addressed employee concerns and workplace conflicts, fostering a positive and productive work environment.

-Implemented training procedures and performance expectations to improve consistency and service quality.

-Ensured compliance with California labor laws, workplace safety standards, health regulations, and business licensing requirements.

-Maintained accurate operational records, inventory reports, and financial documentation.

-Led a team in high-volume customer service environments while consistently delivering excellent customer experiences.

-Trained and mentored staff in best practices for product handling and customer engagement.

• Delivered exceptional guest experiences as the “first and last impression” at a high-traffic Marriott property.
• Managed secure intake and organized storage of high-value guest vehicles, coordinating departures with front desk staff.
• Resolved guest concerns regarding waiting times or shuttle delays with professional communication and alternative solutions.
• Maintained a perfect safety record while operating company shuttle vehicles, adhering to DOT regulations and hotel safety protocols.
• Collaborated with Valet Manager and Bell Desk to optimize curb flow during peak hours and corporate events.
• Utilized hotel management software to track vehicle keys, guest requests, and shuttle mileage with 100% data accuracy.
• Monitored vehicle security and maintained accurate log records for all parked vehicles.
• Collaborated with front desk staff to ensure timely guest arrivals and departures.