Aklema Akhter
Scarborough,Canada
Summary
Experienced airline customer service agent with a proven track record in the aviation industry. Skilled in customer service, logistics, and operational support, with knowledge of flight dispatch systems and warehouse management. Seeking a full-time or contractual role to leverage diverse skill sets in a dynamic organization.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Reservation & Sales Executive
Biman Bangladesh Airlines
07.2023 - 05.2025
- Managed customer inquiries, booked tickets, and handled reservations over the phone and in person.
- Assisted agents with booking-related queries, and reissued tickets as needed.
- Data entry.
Warehouse Associate
Hudson's Bay
09.2022 - 06.2023
- ICQA
- Packing, perfect pick, and put away.
- Inbound and outbound.
Seasonal Fulfillment Associate
Amazon
02.2022 - 02.2023
- Receive products using a radio frequency scanner.
- Operation of powered equipment, such as forklifts and pallet jacks.
- Proficient in RF scanning, inventory management, and logistics coordination.
Customer Service Agent
Biman Bangladesh Airlines
Dhaka, Bangladesh
09.2012 - 10.2019
- Executed check-in, issued boarding passes, and performed all relevant functions for multiple airlines, including Emirates Airlines, Thai Airways, and more.
- Provided special services, such as courtesy chairs and baggage carts, as required by passengers.
- Issued boarding passes, and handled passenger baggage from entry until boarding.
- Announced flight arrivals, departures, and pre-boardings using a public address system.
Education
Bachelor of Arts (B.A.) -
Titumir College
Dhaka01.2000
Higher Secondary Certificate (H.S.C.) -
Shahid Anwar Girls College
Dhaka01.1998
Skills
- Proficient in RF scanning, inventory management, and logistics coordination
- Flight dispatch systems: SABRE, ABACUS, and AMADEUS
- Data entry, Microsoft Office proficiency, and computer typing skills
- Passport and visa verification, baggage handling, and creating luggage tags
Certification
- Ramp Safety
- Aviation Security
- Fire Safety
- Worker Health and Safety
- Standard First Aid and CPR
Timeline
Reservation & Sales Executive
Biman Bangladesh Airlines
07.2023 - 05.2025
Warehouse Associate
Hudson's Bay
09.2022 - 06.2023
Seasonal Fulfillment Associate
Amazon
02.2022 - 02.2023
Customer Service Agent
Biman Bangladesh Airlines
09.2012 - 10.2019
Bachelor of Arts (B.A.) -
Titumir College
Higher Secondary Certificate (H.S.C.) -
Shahid Anwar Girls College
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