AKISSI KOFFI
Ottawa,Canada
Summary
Seasoned Supervisor with history of effectively managing teams and overseeing operations. Skilled in identifying areas for improvement, implementing new processes, and fostering staff development. Strengths include problem-solving abilities, strong leadership skills, and communication capabilities. Previous roles demonstrate significant positive impacts on workflow efficiency and team productivity.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Personal Support Worker
Ottawa Homecare
Ottawa, Canada
01.2025 - Current
- Assisted clients with daily activities, including bathing, grooming, and dressing.
- Educated clients on the importance of self-care.
- Provided in-home assistance to elderly individuals with disabilities, including help with daily activities, such as bathing, dressing, and mobility.
- Developed and maintained client records.
- Assisted clients with meal preparation and light housekeeping tasks.
- Provided companionship to clients in need.
- Assisted clients with personal hygiene.
- Monitored and reported changes in clients' health.
- Provided compassionate care for residents daily, enhancing their quality of life and promoting independence.
- Implemented personalized care plans that led to an improvement in resident satisfaction scores
Awake Resident Counselor Relief
Center For Disability
05.2019 - Current
- Awake Overnight Counselors are on duty alone or with another Counselor while the individuals we support are sleeping.
- Must remain awake and available to assist individuals during their shift.
- Responsible for the overall safety and security of the residence and the individuals we support.
- Help implement the individuals' personalized habilitation services, which are outlined in their personalized care plan.
- Provide hands-on care to the people who live in the home.
- Provide direction and assist the individuals to work on their goals.
- Assist with activities both in the home.
Certified Nursing Assistant
IntelyCare
, USA
07.2020 - 06.2024
- Company Overview: Massachusetts
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Massachusetts
Certified Nursing Assistant
Boston Medical Center's ED
Boston, USA
03.2023 - 05.2023
- Company Overview: Boston
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
- Boston
CNA
Eddy memorial Geriatric
Troy, USA
11.2020 - 05.2021
- Company Overview: Troy, NY
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Troy, NY
Supervisor
McDonald's
Troy
07.2018 - 11.2018
- Prepared food to order.
- Customer service including taking orders and handing cost.
- Supervised team performance and ensured adherence to operational standards.
- Trained new staff on food safety and customer service protocols.
- Conducted regular inspections to maintain cleanliness and safety standards.
Supervisor
Hotel bell vue
04.2017 - 11.2017
- Supervised team performance and ensured adherence to operational standards.
- Managed inventory levels and coordinated supply orders for efficient operations.
- Trained new staff and customer service protocols.
Education
Certified Nurse Assistant -
Eddy Village Green Nurse Aide Training
Cohoes, NY11.2020
Business Management -
International Institute of Training and Entrepreneurship
Ivory coast01.2017
Individual Study -
Hudson Valley Community College
Troy, New YorkBaccalaureate of secondary education -
College Anador
Ivory CoastSkills
- Patient Verification
- Vital Signs
- Daily living assistance
- Meal Preparation
- Teamwork and Collaboration
- Patient Hygiene and Safety
- Microsoft Office Suite: Word, Excel
- Safety practices
- Behavior monitoring
- Call Answering and Routing
- Patient support
- Problem solving
- Housekeeping tasks
- Relationship building
- Disability support
- Behavior management
- Client advocacy
- Mental health support
Certification
- NY CERTIFIED NURSE ASSISTANT
- MA CERTIFIED NURSE ASSISTANT
- CPR/AED
- Certificate of Ontario Human Right Code and the Accessibility for Ontarians with Disabilities
Languages
- English
- French
Timeline
Personal Support Worker
Ottawa Homecare
01.2025 - Current
Certified Nursing Assistant
Boston Medical Center's ED
03.2023 - 05.2023
CNA
Eddy memorial Geriatric
11.2020 - 05.2021
Certified Nursing Assistant
IntelyCare
07.2020 - 06.2024
Awake Resident Counselor Relief
Center For Disability
05.2019 - Current
Supervisor
McDonald's
07.2018 - 11.2018
Supervisor
Hotel bell vue
04.2017 - 11.2017
Certified Nurse Assistant -
Eddy Village Green Nurse Aide Training
Business Management -
International Institute of Training and Entrepreneurship
Individual Study -
Hudson Valley Community College
Baccalaureate of secondary education -
College Anador