Akira Tashi
Rancho Cucamonga
Summary
Customer-oriented professional skilled in communication, problem-solving, and organization. Experienced in delivering superior service, managing inquiries, and resolving issues in dynamic settings. Strong contributor to team success in customer service and warehouse operations, demonstrating reliability and adaptability.
Overview
11
11
years of professional experience
Work History
Medical Transportation Specialist
Call the Car
11.2025 - Current
- Coordinated non-emergency medical transportation services, ensuring timely patient arrivals and departures to appointments.
- Collaborated with healthcare providers to assess patient needs and tailor transportation solutions accordingly.
- Managed real-time communication between drivers and clients, facilitating immediate updates and inquiries.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
Delivery Driver
Instacart
10.2021 - Current
- Scanned items at point of sale stations for customer purchases at a POS station for each order during pick up
- Communicated with customers regarding order and delivery status, ensuring timely updates and addressing inquiries.
- Picked up items from grocery and drugstores, delivering them directly to customers' homes or businesses to fulfill their orders.
- Delivered items to customers at designated locations promptly to customers within a specified time frame.
Night Auditor
Courtyard Marriott Hotel
Rancho Cucamonga
03.2023 - 07.2024
- Managed nightly hotel operations, facilitating smooth front desk transitions for enhanced guest experience.
- Executed guest check-ins and check-outs with precision, contributing to overall guest satisfaction.
- Reconciled daily financial transactions and balanced cash drawers, ensuring financial accuracy and accountability.
Personal Assistant
Los Angeles Film School
01.2018 - 03.2020
- Processed sensitive data and handled correspondence and dictation with integrity and confidentiality.
- Built rapport with clients and vendors in person, via email, or over the phone to foster positive relationships.
- Always maintains a positive and consummately professional demeanor, with the ability to instill the trust and engagement of others.
Emergency Roadside Assistant
AAA
04.2016 - 01.2018
- Received calls from members needing emergency service, accurately processed critical information including name, phone, location, service needed, and vehicle type.
- Coordinated safety tow setups for non-members stranded on freeways.
- Assisted members in enrolling additional members and provided guidance on available services to enhance their experience.
- Setting up safety tows from freeways for non-members.
Rover
Nordstrom
09.2015 - 04.2016
- Monitored daily price changes and marked merchandise to ensure accurate pricing.
- Scan all back stock assigned for the day to ensure merchandise accuracy.
- Check for daily price changes and mark merchandise accordingly.
- Facilitated sales by providing support to team members and addressing customer needs.
- Collaborated with all departments in restocking, pricing, floor display, and customer service.
Education
AA - Sociology
Hawaii Community College
Hilo06-2012
B.S. - Film Production
Los Angeles Film School
Los Angeles01-2021
Skills
- Customer service
- Customer support and service
- Order tracking and fulfillment
- Call center operations
- Transportation coordination
- Attention to detail
- Problem solving
- Microsoft Outlook
References
References available upon request
Timeline
Medical Transportation Specialist
Call the Car
11.2025 - Current
Night Auditor
Courtyard Marriott Hotel
03.2023 - 07.2024
Delivery Driver
Instacart
10.2021 - Current
Personal Assistant
Los Angeles Film School
01.2018 - 03.2020
Emergency Roadside Assistant
AAA
04.2016 - 01.2018
Rover
Nordstrom
09.2015 - 04.2016
AA - Sociology
Hawaii Community College
B.S. - Film Production
Los Angeles Film School