Akira Eernisse
Pacifica
Summary
Dynamic professional with a strong background in customer service and coaching at Movement Climbing. Proven ability to resolve issues swiftly and enhance client engagement. Skilled in appointment confirmation and data confidentiality, I excel in creating effective training sessions that motivate athletes to achieve their goals. Committed to delivering exceptional support and fostering positive relationships.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Movement Climbing
09.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Confirmed appointments, communicated with clients, and updated client records.
- Completed all tasks in compliance with company policies and procedures.
Coach
Movement Climbing
09.2022 - Current
- Motivated athletes to become stronger, more agile, and more effective through training habits
- Developed and maintained network of professional resources to refer clients to.
- Developed and delivered effective and engaging coaching sessions to improve performance.
- Developed and delivered presentations to educate clients on topics related to coaching.
Crew Member
Trader Joe's
02.2020 - 08.2023
- Operated cash register to ring up final bill and process various forms of payment.
- Stocked shelves to organize aisles in assigned department.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
High School Diploma -
Design Tech Highschool
Redwood City, CA05-2022
Bachelor of Science - International Business
San Francisco State University
05-2027
Skills
- Departmental support
- Spreadsheet tracking
- Appointment confirmation
- Researching skills
- Business administration
- Data confidentiality
- Scheduling
- Phone etiquette
- Decision-making
Languages
Japanese
Native or Bilingual
Timeline
Front Desk Receptionist
Movement Climbing
09.2024 - Current
Coach
Movement Climbing
09.2022 - Current
Crew Member
Trader Joe's
02.2020 - 08.2023
High School Diploma -
Design Tech Highschool
Bachelor of Science - International Business
San Francisco State University
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