Akinwunmi Mutiu Lawal
Montreal,QC
Overview
14
14
years of professional experience
Work History
Sales Supervisor
Lagos Continental Hotel
Lagos, Nigeria
09.2019 - 08.2023
- Boosted sales by implementing effective training programs for new and existing employees.
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Enhanced team productivity by creating a supportive work environment and providing ongoing feedback.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Collaborated with other departments to ensure seamless communication and smooth workflow across teams.
- Established rapport with potential clients by conducting targeted outreach initiatives such as cold calling or email campaigns.
Kitchen Staff Member
Oriental Hotel And Suites
Lagos, Nigeria
05.2014 - 07.2019
- Improved kitchen efficiency by streamlining food preparation processes and implementing best practices.
- Enhanced customer satisfaction with timely meal preparation and consistent quality.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Assisted in menu planning, incorporating seasonal ingredients for fresh and innovative dishes.
- Upheld high standards of cleanliness throughout the kitchen, maintaining sanitary conditions per local health department guidelines.
- Streamlined ingredient ordering process through effective communication with suppliers and accurate record-keeping, resulting in cost savings and reduced waste.
Housekeeping Supervisor
Oasis Hotel And Suites
Lagos ,Nigeria
03.2009 - 04.2014
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Streamlined housekeeping processes for increased efficiency by implementing a new inventory management system.
- Reduced linen waste and laundry costs with careful monitoring of usage and effective communication with staff members.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
Education
Higher Nation Diploma(HND) - Hospitality Management
Federal Polytechnic
Ede, Osun State, Nigeria09.2008
Skills
- Workflow Management
- Sales team assistance
- Shrinkage Control
- Sales Coaching
- Order Management
- Expense Control
- Influencing skills
- Continuous Improvement
- Leadership Development
- Staffing and scheduling
- Business Planning
Languages
English
Full Professional
Additional Information
Voluntary Job Multicaf Montreal Qc
Timeline
Sales Supervisor
Lagos Continental Hotel
09.2019 - 08.2023
Kitchen Staff Member
Oriental Hotel And Suites
05.2014 - 07.2019
Housekeeping Supervisor
Oasis Hotel And Suites
03.2009 - 04.2014
Higher Nation Diploma(HND) - Hospitality Management
Federal Polytechnic