10+ years of experience in customer service, including management experience overseas; seeking an entry-level position to help launch a Canadian career while achieving company goals. Completed and passed the Direct Support Worker Skills Training at Opportunities For Employment, June 2023
Fully trained on but not limited to:
Vulnerable Person's Act.
Activities of Daily Living (ADL) and personal care.
Maintaining boundaries with residents/clients.
Administering medications.
Filling of incident report, Medication Administration Record and financial transactions record.
Detail-oriented team player with strong organizational skills. Organized and dependable worker successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Skills
Leadership & Team Work
Friendly, Positive Attitude
Cash handling and data entry
Organizational Skills
Proficient in Microsoft Office
Good Work Ethic
Training & Development
Reliable & Trustworthy
Cleaning & Sanitizing
Customer Relationship Management
Work History
Volunteer Receptionist
Asa Day Cultural Museum
09.2022 - 12.2022
Answered central telephone system and directed calls accordingly; responded to inquiries from callers seeking information
Helped office staff prepare reports and presentations for internal or client-related use
Sorted, received, and distributed mail correspondence between departments and personnel
Collected and distributed messages to team members and managers to support open communication and high customer service
Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices
Kept reception area clean and neat to give visitors positive first impression.
Real Estate Agent
Patomsol Realtors
04.2016 - 07.2022
Wrote listings detailing and professionally highlighting property features to increase sales chances
Coordinated appointments to show tenants and buyers prospective homes
Negotiated, facilitated, and managed real estate transactions
Liaised between buyers and sellers to provide positive experiences for both parties
Marketed and sold property for clients by hosting open houses and advertising online and in print, prepared and presented contracts and other legal documents to clients.
Real Estate Property Manager
JFED Multiservices & Real Estate Co
03.2014 - 04.2016
Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits, investigated and resolved property complaints and violations to foster pleasant living environment for residents
Collected monthly rental fees, deposits and payment from tenants for maintenance and repair costs
Responded to tenant maintenance requests according to agreed conditions for building functionality, drafted and monitored budgets for overall maintenance and operations
Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties
Worked with on-site and remote service providers to support tenants requesting accommodations, met with prospective tenants to show property and assess applications or sign leases to facilitate tenant's paperwork, processing and verification
Carried out routine inspection on properties regularly to identify deficiencies and schedule and analyze bid for repairs, renovation and general maintenance.
Hotel Manager
Jutom Hotel
11.2010 - 02.2014
Advised housekeeping staff of rooms vacated and ready for cleaning, delegated work to staff, setting priorities and goals
Assisted guests at check-in, providing information on various services within hotel
Oversaw reservations received from direct calls and provided room availability information, Input and confirmed reservations for guests
Inspected hotel rooms and public spaces to determine cleanliness and need for room updates
Responded to and resolved guest issues or complaints through active engagement, effective listening and well-developed interpersonal skills.
Education
Bachelor of Science - Urban and Regional Planning
Obafemi Awolowo University
Ile-ife, Nigeria
09.2010
Diploma - Tourism and Hotel Management
DOF Institute of Catering
Ibadan, Nigeria
09.2005
Diploma - Business Administration
The Polytechnic
Ibadan, Nigeria
09.2002
GED -
Wesley College of Science
Ibadan, Nigeria
06.1998
Certificate - Direct Support Work Training
Opportunity For Employment
Winnipeg, MB
06.2023 - 06.2023
Overview
12
12
years of professional experience
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