Akintomi Bobadoye
Halifax,NS
Summary
Personable and dedicated Customer Service Representative with extensive experience in Financial Services industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
16
16
years of professional experience
Work History
Customer /Sales and Service Executive
Sydney Call Centre
Sydney , NS
2023.07 - 2023.12
- Developed a comprehensive understanding of the organization's products and services.
- Provided excellent customer service to clients by responding to inquiries, resolving complaints and processing orders.
- Resolved escalated issues involving customers who were dissatisfied with their experience.
- Ensured compliance with company policies, procedures and regulatory requirements related to service delivery.
- Answered phone calls and responded to questions and concerns.
- Used knowledge of services to recommend additional products and offerings to customers.
Customer Service Manager/Executive Assistant
First Bank Nigeria Limited
Lagos Nigeria , Nigeria
2012.09 - 2023.06
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Prepared agendas for meetings; took minutes during meetings; distributed meeting notes to appropriate personnel.
- Ordered office supplies as needed while monitoring inventory levels to ensure adequate stock is available at all times.
- Reviewed and processed expense reports and invoices for accuracy and completeness.
- Answered incoming telephone calls from internal and external customers promptly and professionally; transferred calls appropriately; responded to inquiries in a timely manner.
- Coordinated meeting and work schedules for staff teams and executives.
- Assisted with special projects such as researching topics or creating presentations for management review.
- Developed filing systems to maintain confidential records of personnel information and business activities in accordance with company policies.
- Created spreadsheets using Excel software programs including formulas, macros and pivot tables.
- Coordinated communications between departments to ensure timely completion of projects.
- Created PowerPoint presentations used for diverse business needs.
- Managed and tracked expenses to meet company budget requirements.
Branch Operations Officer
First Bank Nigeria Limited
Lagos , Nigeria
2007.09 - 2012.08
- Oversaw daily branch operations, including opening and closing procedures, cash handling activities and security protocols.
- Ensured compliance with applicable laws, regulations and internal policies related to banking operations.
- Reviewed customer applications for credit cards, loans or other banking services; verified accuracy of documents submitted.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Maintained confidentiality of bank records, transactions and customer information.
- Explained bank services, financial products and applicable fees to customers.
- Resolved customer disputes promptly in accordance with bank policies and procedures.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
- Reconciled cash and checks against computer records at end of shift.
- Followed strict compliance guidelines when completing financial transactions for customers.
Education
MBA - Business Administration
Ladoke Akintola University
Ogbomosho, Nigeria2009-12
Bachelor of Science - Civil Engineering
University of Ado Ekiti
Ado Ekiti2005-12
Skills
- Complaint Handling
- Service Level Agreements
- Computer Skills
- CRM Software
- Documentation and Reporting
- Complaint Resolution
- Multitasking and Organization
- Attention to Detail
- Process Improvements
- Team Collaboration
- Call Center Operations
- Excellent Communication
- Customer Relationship Management
- Handling Customer Complaints
Timeline
Customer /Sales and Service Executive
Sydney Call Centre
2023.07 - 2023.12
Customer Service Manager/Executive Assistant
First Bank Nigeria Limited
2012.09 - 2023.06
Branch Operations Officer
First Bank Nigeria Limited
2007.09 - 2012.08
MBA - Business Administration
Ladoke Akintola University
Bachelor of Science - Civil Engineering
University of Ado Ekiti
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