Akintebi Adeoba
Edmonton
Summary
Healthcare IT and Cerner support professional with experience providing at the elbow support to clinicians, nurses, providers, pharmacy, lab, diagnostic imaging, and administrative staff during go-live, hypercare, and system stabilization. Experienced supporting Oracle Health Cerner workflows, clinical documentation, issue escalation, ticket tracking, user coaching, and safe system adoption across healthcare environments in Canada and the United States.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Clinical Application Support Analyst
Toronto General Hospital
Toronto
04.2024 - 12.2025
- Supported nurses, physicians, and administrative staff with electronic health record system use.
- Helped users troubleshoot login, navigation, documentation, and workflow issues.
- Documented user concerns and followed up with IT, training, and clinical teams.
- Supported clinical workflow improvements and helped reduce user frustration during system changes.
- Provided one-on-one coaching to staff with different levels of technical comfort.
- Provided application support for clinical and administrative software systems.
EHR Go-Live Support Specialist
Rockyview General Hospital
Calgary
04.2022 - 07.2023
- Assisted patients with inquiries and navigated hospital services.
- Coordinated appointments and managed electronic health records efficiently.
- Communicated effectively with medical staff to resolve patient issues.
- Helped determine whether issues required training, workflow clarification, or technical escalation.
- Delivered onsite support during EHR implementation and workflow transition.
Cerner Workflow Support Specialist
NYU Langone Health
Midtown Manhattan
01.2021 - 03.2022
- Assisted patients with scheduling appointments and managing inquiries.
- Supported healthcare teams by coordinating patient information and documentation.
- Communicated effectively with patients to address concerns and provide guidance.
- Educated patients on services and procedures offered by the health system.
- Maintained confidentiality of patient information in compliance with regulations.
- Documented customer interactions and contact information into company database.
Healthcare IT Support Specialist
Dimmit Regional Hospital
Carrizo Springs
01.2019 - 12.2019
- Supported hospital staff with EHR navigation, documentation, access issues, and workflow questions.
- Provided step-by-step guidance to users during system use.
- Communicated clearly with clinicians, administrative staff, IT teams, and project leadership.
- Assisted with issue documentation, follow-up, and workflow clarification.
- Maintained professionalism and confidentiality in patient-care environments.
Clinical Systems Support Assistant
Morris Hospital & Healthcare Centers
Morris
02.2018 - 11.2018
- Assisted healthcare providers with patient scheduling and appointment management.
- Coordinated communication between departments to ensure efficient workflow.
- Managed patient inquiries and provided information regarding services offered.
- Supported administrative tasks for office operations, including filing and documentation.
- Organized supplies and equipment to ensure readiness for patient care activities.
- Monitored incoming emails and responded accordingly in a timely manner.
Education
Bachelor of Science - Nursing
University of Alberta
Edmonton 04.2013 - 04.2017
First Aid Level C
Breath of Life
Edmonton, ABSkills
- Clinical application support
- Systems troubleshooting
- Technical documentation
- Appointment coordination
- User training
- Interdepartmental collaboration
- Problem solving
- Team support
- Application development
- Oracle Health Cerner Support
Timeline
Clinical Application Support Analyst
Toronto General Hospital
04.2024 - 12.2025
EHR Go-Live Support Specialist
Rockyview General Hospital
04.2022 - 07.2023
Cerner Workflow Support Specialist
NYU Langone Health
01.2021 - 03.2022
Healthcare IT Support Specialist
Dimmit Regional Hospital
01.2019 - 12.2019
Clinical Systems Support Assistant
Morris Hospital & Healthcare Centers
02.2018 - 11.2018
Bachelor of Science - Nursing
University of Alberta
04.2013 - 04.2017
First Aid Level C
Breath of Life