AKINTAYO AKINOLA
Saint John,NB
Summary
Highly dedicated and ambitious Business Analyst with over ten years of experience specializing in Agile and Waterfall methodologies. Skilled in spearheading projects worth over $5m, focusing on customer satisfaction and retention within the financial sector. Adept at collaborating with various departments to drive business performance and increase stakeholder engagement.
Overview
11
11
years of professional experience
Work History
Business Analyst
Expertedge Consulting Group
Canada
07.2023 - Current
- Shape system’s development plan by collaborating with stakeholders to capture and formalize their requirements, increasing stakeholder satisfaction by 50%
- Craft and refine user stories, aligning them closely with client expectations to enhance feature delivery and ensure product development
- Conduct comprehensive current state analysis by developing Process Flow and Swim Lane Diagrams, optimizing process efficiency by 40%
- Establish a clear RACI matrix, clarifying roles and responsibilities, fostering smoother team collaboration, increasing efficient project execution, and reducing overlapping team responsibilities
- Thoroughly review existing processes by analyzing current workflows and identifying critical areas for improvement, laying the groundwork for strategic future state planning and improvement of the current system
- Design flowcharts illustrating current and proposed processes through detailed analysis and mapping out each process step, enhancing organizational understanding and facilitating smoother implementation
- Compile a comprehensive Business Requirements Document, gathering and consolidating input from various stakeholders to ensure project development aligns with business needs
- Key Accomplishment: Significantly improved the user experience in an automated hotel reservation system, understanding the client's needs, behaviors, and pain points
- This doubled daily booking rates, enhancing customer satisfaction by 50% and reducing costs by 40%.
Product Manager/Senior Business Analyst
Heritage Bank Plc
Nigeria
02.2018 - 06.2023
- Engaged deeply with customers to understand their needs by conducting detailed interviews, surveys, and feedback sessions to deliver solutions that exceeded expectations and added significant value to their experiences
- Articulated a clear product vision by analyzing market trends, ensuring product strategies aligned with market demands and organizational objectives
- Prioritized and clarified product backlog items through regular backlog grooming sessions and clear communication with the development team, ensuring everyone in the group understood priorities, leading to more efficient project progression
- Spearheaded an online payment gateway integration project, overseeing it from conception to implementation
- This project significantly increased the company's revenue streams through enhanced online payment capabilities by 50%
- Cultivated strong relationships with stakeholders, maintaining regular communication, understanding their needs, and addressing concerns promptly, enhancing operational efficiency and customer experiences
- Key Accomplishment: Successfully integrated an online payment gateway, aligning technical solutions with business objectives and customer needs, achieving a 90% increase in customer satisfaction and a 75% rise in revenue.
Product Owner/Senior Business Analyst
Heritage Bank Plc
Nigeria
05.2013 - 01.2018
- Gathered and synthesized stakeholder requirements through diverse engagement strategies such as interviews, surveys, and workshops, successfully aligned these requirements with project objectives, ensuring the project met stakeholder expectations and business needs
- Identified and pursued new business opportunities by researching, networking, and leveraging industry trends that drove market expansion and revenue growth
- Developed and documented process models, analyzing existing processes and designing improved workflow diagrams to facilitate organizational clarity and alignment and improve overall process efficiency
- Served as a vital liaison between stakeholders and development teams, maintaining clear communication channels and managing expectations, bridging the gap between technical execution and business objectives
- Oversaw User Acceptance Testing by coordinating with end-users and development teams to test the system against requirements, ensure compliance with project specifications, and mitigate post-deployment risks.
Education
Master of Business Administration (MBA) -
Bangor University
Master of Business Administration (MBA) -
Obafemi Awolowo University
Higher National Diploma (HND) Accountancy -
Federal Polytechnic Ede
Skills
- Stakeholder Management
- Project Management
- Flowchart modelling
- Agile methodology
- Business Analysis
- Development Lifecycle Management
- Risk Management
- Business Development
- Problem-solving
- Time-management
- Ms-Project
- Word
- Excel
- PowerPoint
- Power BI
- Outlook
- Team
- Visio
- Jira
- Confluence
Professional Certifications
- Scaled Agile – Certified SAFe 6 Product Owner/Product Manager - Certified SAFe 6 POPM
- Scrum.org - Professional Scrum Master - PSM
- International Scrum Institute – Scrum Master Accredited Certification - SMAC
- International Scrum Institute – Scrum Product Owner Accredited Certification – SPOAC
- Fellow, Institute of Chartered Accountants of Nigeria (ICAN)- FCA
Timeline
Business Analyst
Expertedge Consulting Group
07.2023 - Current
Product Manager/Senior Business Analyst
Heritage Bank Plc
02.2018 - 06.2023
Product Owner/Senior Business Analyst
Heritage Bank Plc
05.2013 - 01.2018
Master of Business Administration (MBA) -
Bangor University
Master of Business Administration (MBA) -
Obafemi Awolowo University
Higher National Diploma (HND) Accountancy -
Federal Polytechnic Ede
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