Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
ProjectManager
AKINLOSOTU AFOLABI ABIODUN

AKINLOSOTU AFOLABI ABIODUN

Admistrative/Customer Relations Officer
Ontario,ON

Summary

Goal-oriented customer service manager with a proven track record of over 3 years in building strong customer relationships. Committed to providing exceptional service and driven to help employees succeed in meeting and exceeding sales goals. Detail-focused approach to creating a positive and efficient work environment that fosters teamwork and collaboration. Known for charming personality and excellent communication skills, consistently delivering best-in-class service to ensure customer satisfaction.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Concentrix
06.2023 - 07.2024
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
  • Handled customer inquiries and suggestions courteously and professionally
  • Answered constant flow of customer calls with minimal wait times
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Customer Service Manager

Beaconhiill Smile Clinic
01.2022 - 06.2023
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques
  • Resolved customer complaints while prioritizing customer satisfaction
  • Collaborated with doctors, dentists, nurses and other healthcare workers to implement customer service initiatives
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags
  • Followed through with client requests to resolve problems
  • Resolved concerns with products and services to help with retention of clients.

Health Communications Intern

Lagos State University Teaching Hospital
11.2020 - 12.2021
  • Developed campaigns to increase public awareness of company and engage customers
  • Gathered information on customer opinions and adjusted plans to capitalize on current trends
  • Answered constant flow of customer calls with minimal wait times
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Responded to customer requests for products, services and hospital information
  • Scheduled customers for appointments with specialists in various clinics
  • Recommended products and health services to patients and patient relatives, thoroughly explaining details.

Education

Bachelor's of Dental Surgery - Dentistry

Lagos State University
10.2020

Skills

  • Issue Resolution
  • Interpersonal relationship
  • Time Management
  • Verbal and Written Communication
  • Call Center Operations
  • One Call Resolution
  • Persuasive Negotiations
  • Satisfaction Surveys
  • Consumer Behavior
  • Microsoft: Word, Excel, PowerPoint, Outlook, Teams
  • Customer Experience Management

Languages

English
Native or Bilingual

Certification

  • Emergency First Aid
  • Basic Life Support
  • CPR (HCP)
  • AED Certified
  • St. Mark James Training
  • Canada

Timeline

Customer Service Representative

Concentrix
06.2023 - 07.2024

Customer Service Manager

Beaconhiill Smile Clinic
01.2022 - 06.2023

Health Communications Intern

Lagos State University Teaching Hospital
11.2020 - 12.2021

Bachelor's of Dental Surgery - Dentistry

Lagos State University

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AKINLOSOTU AFOLABI ABIODUNAdmistrative/Customer Relations Officer