GBENGA AKINGBESOTE
Nepean,ON
Summary
Dynamic professional with a proven track record at Bell Canada, excelling in customer service and conflict resolution. Adept at enhancing team performance and fostering customer satisfaction through effective communication and innovative problem-solving. Recognized for maintaining detailed reports and actively engaging in community outreach initiatives.
Overview
5
5
years of professional experience
Work History
Security Guard
Urban Building Management
Ottawa, Ontario
08.2022 - 12.2024
- Monitored building premises to ensure safety and security of residents and guests.
- Conducted regular patrols to identify potential safety hazards and unauthorized individuals.
- Maintained detailed logs of daily activities, incidents, and visitor access for accountability.
- Provided excellent customer service by addressing resident inquiries and concerns promptly.
Special Project Team
Virgin Mobile
Ottawa, Ontario
06.2021 - 05.2022
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Suggested innovative ideas for the new project.
- Identified needs of customers promptly and efficiently.
Activation Improvement Agent
Bell Canada
Ottawa, Ontario
10.2019 - 07.2020
- Facilitated customer assistance through multiple communication platforms.
- Assisted customers with billing inquiries and account management.
- Resolved technical issues related to telecommunications services.
- Educated customers on new products and service features effectively.
- Handled escalated customer complaints with professionalism and empathy.
Education
Certificate - Addictions and Community Support Worker
Heritage College ,Alberta
Alberta Beach, AB08-2025
Some College (No Degree) - FIRST AID , CPR & AED
Canadian Red Cross
Ottawa, ONSome College (No Degree) - CPI Nonviolent Crisis Intervention Training
FirstPlace Staffing & Training
Ottawa, ONSkills
- Customer service
- Conflict resolution
- Team collaboration
- Report writing
- Active listening
- Community outreach
Timeline
Security Guard
Urban Building Management
08.2022 - 12.2024
Special Project Team
Virgin Mobile
06.2021 - 05.2022
Activation Improvement Agent
Bell Canada
10.2019 - 07.2020
Certificate - Addictions and Community Support Worker
Heritage College ,Alberta
Some College (No Degree) - FIRST AID , CPR & AED
Canadian Red Cross
Some College (No Degree) - CPI Nonviolent Crisis Intervention Training
FirstPlace Staffing & Training
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