Akindele Omowunmi
Mississauga,ON
Summary
Dynamic Talent Manager with a proven track record at Capital Dreams Pictures. Excelled in enhancing Talent satisfaction and resolving complex issues, leveraging exceptional problem-solving abilities and computer proficiency. Achieved top performance metrics, demonstrating a commitment to excellence and a deep understanding of customer relations.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Work And Play
Lagos,Nigeria
01.2022 - 04.2024
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Representative
Matoms Travels And Logistics
Lagos, Nigeria
09.2019 - 11.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Talent Manager
Capital Dreams Pictures
Lagos,Nigeria.
09.2017 - 08.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Leveraged data-driven insights to inform talent management decision-making, leading to more strategic and impactful outcomes for the organization as a whole.
- Optimized onboarding processes to set new hires up for success from day one, leading to improved performance metrics over time.
- Developed strong relationships with industry professionals, ensuring a robust network for potential candidates.
- Promoted friendly collaboration between talent and production teams for efficient project completion.
- Negotiated contracts and terms with agents and talent by attending meetings and creating deals.
- Researched and identified potential opportunities for clients, helping clients advance in industry.
- Helped client advance in career by monitoring trends and changes in preferred industry.
- Maintained relationships with high-profile clients in entertainment industry through consistent communication.
- Negotiated with managers, promoters and union officials regarding client contractual rights and obligations.
- Created and managed budgets for clients, streamlining financial operations.
- Advocated for clients in negotiations with agents and talent, promoting client careers.
Education
Bachelor of Science - Banking And Finance
Ekiti State University
Ado Ekiti, Nigeria01.2020
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Money handling abilities
- Complaint Handling
- Complaint resolution
- Payment Processing
- Customer satisfaction measurement
- Professional telephone demeanor
- Follow-up skills
- Call Management
- Product Knowledge
- Paperwork Processing
- Order Processing
- Team Development
Languages
English
Full Professional
Timeline
Customer Service Representative
Work And Play
01.2022 - 04.2024
Customer Service Representative
Matoms Travels And Logistics
09.2019 - 11.2021
Talent Manager
Capital Dreams Pictures
09.2017 - 08.2019
Bachelor of Science - Banking And Finance
Ekiti State University