Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Akina Juneau-Katsuya

Ottawa

Summary

Disciplined, reliable and organized employee with a strong work ethic and ability to multitask effectively. Proven attention to detail, analytical mind, problem-solving skills and independent decision making. Ongoing hunger for learning and desire to improve.

Overview

7
7

Years of Professional Experience

3
3

Certifications

Work History

Executive Assistant to the CEO

Arctic Leaf
07.2023 - 03.2025
  • Optimized CEO’s time by managing emails, calls, and schedule to focus on profitability and EBITDA targets.
  • Facilitated cross-department communication and alignment on company objectives.
  • Supported board meetings with agenda prep, minute-taking, and research for executive decisions.
  • Assisted in recruitment by screening resumes, scheduling interviews, and supporting candidate selection.
  • Managed and updated performance data and reports to track sales and aid strategic decisions.

Bilingual Customer Service Representative

Claire Place Veterinary Hospice
06.2022 - 05.2023
  • Scheduled appointments and supported clients (English/French) with compassion and professionalism.
  • Organized doctors' daily schedules, driving routes, and on-the-road needs to optimize efficiency and service delivery.
  • Managed company email account, ensuring timely responses to client inquiries and smooth communication between clinics.
  • Handled all administrative tasks, including medical record filing, payments and invoice creation, and drug log control.
  • Managed social media accounts and community engagement.
  • Continuously improved internal procedures for better customer service and operational efficiency.

Education

Bachelor of Psychology - Forensic Psychology

Carleton University
Ottawa, ON

Bachelor of Science - Major in Biology, Minor in Psychology

Carleton University
Ottawa, ON

Skills

  • Executive support
  • Staff management
  • Strong organizational ability
  • Project management
  • Sales and marketing
  • Customer relationship management
  • Strategic planning
  • Business correspondence
  • Articulate and well-spoken
  • Proven adaptability
  • Quick learner
  • Bilingualism

Languages

English
Native or Bilingual
French
Native or Bilingual

Certification

  • Smart Serve Certified
  • Klaviyo Sales Certificate
  • CPR and First Aid

Timeline

Executive Assistant to the CEO

Arctic Leaf
07.2023 - 03.2025

Bilingual Customer Service Representative

Claire Place Veterinary Hospice
06.2022 - 05.2023

Bachelor of Psychology - Forensic Psychology

Carleton University

Bachelor of Science - Major in Biology, Minor in Psychology

Carleton University

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Akina Juneau-Katsuya