Akin Ibikunle
Administrative Assistant
Moncton,NB
Summary
Focused individual with experience providing top-notch clerical support and operational assistance to meet staff and client needs. Capable and highly organized when coordinating documents, supplies and project resources. Clear communicator and self-motivated worker with decisive nature necessary to manage independent work.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
4
4
Certificates
Work History
Administrative Assistant/Scheduling Clerk
Prescare Nursing and Healthcare Staffing
Moncton, NB
11.2022 - Current
- Manage clients daily staffing need
- Prepare daily scheduling summaries including reviewing and approving hours
- Receive and respond to scheduling, staffing and recruitment inquiries
- Managing scheduling email and phone communication
- Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift.
- Communicate scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled office meetings and client appointments for staff teams.
Administrative Manager
City Riders Logistics
Lagos, Nigeria
05.2021 - 09.2022
- Directed activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Secured discounts from third-party logistics service providers to deliver substantial cost savings.
- Reviewed established business practices and improved processes to reduce expenses.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Organized records of vehicles, schedules and completed orders.
Administrative Manager
De Goodtime Eatery
Lagos, Nigeria
04.2019 - 04.2021
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Collaborated with other departments to coordinate events and promotions.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Education
Bachelor of Science - Biochemistry
Olabisi Onabanjo University
Nigeria 04.2011 - 05.2015
Skills
Customer management
Complaints handling
Taking responsibility voluntarilyMicrosoft OfficeCustomer service and support
Office administration
Staff Management
Telephone etiquette
Workflow planning
Certification
Diversion and Inclusion
Timeline
Diversion and Inclusion
06-2023
Effective Communication Training
02-2023
Telephone, E-mail, and Social Media Etiquette Training
12-2022
PIPEDA Training
11-2022
Administrative Assistant/Scheduling Clerk
Prescare Nursing and Healthcare Staffing
11.2022 - Current
Administrative Manager
City Riders Logistics
05.2021 - 09.2022
Administrative Manager
De Goodtime Eatery
04.2019 - 04.2021
Bachelor of Science - Biochemistry
Olabisi Onabanjo University
04.2011 - 05.2015