Akin Akintokun
IT Support Specialist
Montreal,QC
Summary
Dedicated IT professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
2
2
Certifications
Work History
Cybersecurity Intern
CompleteIT Consultants (Remote)
02.2022 - Current
- Researched and developed new computer forensic tools.
- Monitored use of data files and regulated access to protect secure information.
- Developed plans to safeguard computer files against modification, destruction or disclosure.
- Performed risk analyses to identify appropriate security countermeasures.
- Conducted security audits to identify vulnerabilities.
- Recommend improvements in security systems and procedures.
- Prepared variety of different written communications, reports and documents.
- Developed team communications and information for meetings.
Tier 1 Customer /IT Technical Support Representative
TTEC CANADA
Montreal, QC
09.2018 - 01.2022
- Resolved a wide range of technical difficulties for clients and end users across many systems and apps and time zones..
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Configured hardware and granted system permissions to new employees.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi and cellular for both Rogers Canada and Verizon Wireless customers.
- Identified potential sales and cross-selling opportunities and informed supervisor.
- Submitted service tickets for equipment maintenance requests.
Education
Graduate Certificate - Applied CyberSecurity
McGill University
Montreal, QC 01.2022 - 12.2022
Master of Science - Project Management
University of Hertfordshire
United Kingdom 09.2013 - 10.2014
Skills
Designing security controls
Developing security plans
Data security
MS Office
Teamwork and Collaboration
Analytical and Critical Thinking
Google Workspace
Certification
Certified in Cyber Security
Timeline
Certified in Cyber Security
11-2022
Cybersecurity Intern
CompleteIT Consultants (Remote)
02.2022 - Current
Graduate Certificate - Applied CyberSecurity
McGill University
01.2022 - 12.2022
Tier 1 Customer /IT Technical Support Representative
TTEC CANADA
09.2018 - 01.2022
Master of Science - Project Management
University of Hertfordshire
09.2013 - 10.2014