Akilah Maxwell
San Diego,
Summary
Mentoring professional with a background in behavioral support and team-based environments. Experienced in resolving issues, utilizing strong communication abilities to create supportive and trust-building relationships. Brings effective problem-solving techniques, clear communication, and the ability to adapt to changing priorities. Known for collaborating effectively with teams, maintaining organized workflows, and delivering consistent, high-quality support across a range of settings.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Support Specialist/Peer Mentor
YMCA of San Diego County
San Diego, CA
01.2026 - Current
- Managed over 50 case files and individual service plans, delivering targeted curriculum and tailored support to meet participant goals.
- Administered WIOA funding and tracked program budgets, analyzing expenses of $500,000 to ensure accurate distribution of supportive services.
- Streamlined access to community resources and engineered referral pathways to optimize participant support systems.
- Facilitated goal-oriented group discussions, structured meeting agendas, and coordinated skill-building activities.
- Analyzed participant needs through 1-on-1 assessments, matching individuals to vital community and financial resources.
- Developed targeted outreach campaigns, utilizing recruitment metrics to advance program advocacy and enrollment objectives.
Behavioral Therapist
Creative Solutions for Hope
San Diego, CA
01.2024 - 01.2026
- Delivered culturally responsive, neurodiversity-affirming care and tailored education to over individuals and families.
- Conducted comprehensive intakes and ongoing assessments to identify strengths and support needs of neurodivergent individuals.
- Collaborated with over 30 multi-disciplinary teams to advocate for individuals and ensure continuity of support.
- Provided direct social-emotional support, utilizing trauma-informed de-escalation during sensory or emotional overload.
- Analyzed behavioral data across 6 months to identify trends, informing modifications in treatment strategies.
- Developed educational materials to support client engagement in activities.
Merchandising Representative
Retail Merchandising Services
San Diego, CA
08.2020 - 01.2024
- Maintained accurate records and documentation related to inventory, audits, and service activities.
- Conducted regular assessments of store layouts and inventory systems to improve efficiency and service delivery.
- Developed and implemented effective merchandising strategies to enhance product visibility that increased sales by 2%
- Analyzed trends and consumer behavior data to support planning, forecasting, and operational improvements.
- Coordinated with store staff and management using clear communication and professionalism.
- Ensured compliance with company policies and procedures while managing confidential business information.
Proctor
California Western School of Law
San Diego, CA
11.2018 - 03.2020
- Conducted intake-style check-ins and verified eligibility and documentation for over 200 examinees.
- Maintained accurate records and incident reports in accordance with institutional and testing regulations.
- Provided clear instructions and support to individuals in a high-stress environment.
- Ensured confidentiality, professionalism, and adherence to policies and procedures
- Assisted in managing examination logistics, including setup and materials distribution.
- Provided timely feedback to instructors regarding observed issues or trends in student behavior during exams that may require attention or intervention.
Intern
SheWanders Photography
San Diego, CA
06.2019 - 08.2019
- Coordinated schedules, appointments, and service logistics to support timely client engagement and follow-up.
- Maintained 5000 accurate, confidential digital records, files, and documentation in accordance with organizational standards.
- Communicated professionally with clients, service providers, and external partners to support coordination of services.
- Supported daily operations through data entry, documentation tracking, and administrative coordination.
- Supported post-production processes by editing images and organizing files efficiently.
Education
BA - Linguistics (Major), Art (Minor)
San Diego State University
California05-2022
Skills
- Presentation Creation
- Expert in Google Suite and Microsoft Office
- Task Analysis
- Budget Management
- Crisis Prevention and Intervention
- Escalation Handling
- Technical Writing
- Report Writing
- Data Collection and Analysis
- Support Services
- Customer Relationship Management
- Case Management
- Cross-functional Communication
- Case Documentation
- Care Coordination
- Community Outreach
Certification
- Adult and Pediatric First Aid/CPR - 2/23/2028
- Youth Mental Health First Aid
- Child Abuse Prevention
- Child Abuse Reporting Protocol
- Active Shooter Training
- Communication on Hazardous Chemicals in the Workplace
- Injury Illness Prevention Program for Individual Contributors
- Indoor Outdoor Heat Illness Prevention Plan
- San Diego County False Claims Curriculum
- HIPPA Privacy and Security Protocol
Languages
American Sign Language
Limited Working
Timeline
Support Specialist/Peer Mentor
YMCA of San Diego County
01.2026 - Current
Behavioral Therapist
Creative Solutions for Hope
01.2024 - 01.2026
Merchandising Representative
Retail Merchandising Services
08.2020 - 01.2024
Intern
SheWanders Photography
06.2019 - 08.2019
Proctor
California Western School of Law
11.2018 - 03.2020
BA - Linguistics (Major), Art (Minor)
San Diego State University