Summary
Overview
Work History
Education
Skills
Volunteer Opportunities
Timeline
Generic

Akilah Jones

Menifee

Summary

Well-qualified associate proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence.

Overview

19
19
years of professional experience

Work History

Training Specialist

Coastal Payroll
11.2021 - Current
  • Assessed additional needs based on training progress and collaborated with management to meet requirements.
  • Trained and mentored new personnel hired to fulfill various roles.
  • Documented participation and evaluated learning for each participant.
  • Assisted in analyzing and assessing training and development needs for organizations, departments and individuals.
  • Trained new and existing clients on payroll products
  • Designed and facilitated training courses, aligning new learning development and solutions to organization's strategic goals, mission and vision.
  • Developed training curricula and recommended programs that met instructional goals and objectives.

Caregiver, Special Needs

In-Home Support Service
02.2019 - 11.2021
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Transported individuals to events and activities, medical appointments and shopping trips.
  • Assisted with daily activities, including dressing guidance, grooming, meal preparation and medication reminders.
  • Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.

Operations Trainer

Greystar Real Estate
12.2008 - 10.2014
  • Defined and articulated learning outcomes, including measurements, performance metrics and changes to improve student learning.
  • Collaborated with management to identify company training needs and scheduling.
  • Conducted evaluations and observed employee performance to identify areas of needed improvement.
  • Developed training programs to meet company objectives.
  • Held online and conference call training session to accommodate off- site employees.
  • Authored, updated and implemented training procedures.

Senior Training Specialist

International Cruise And Excursions
09.2007 - 10.2008
  • Developed new training programs such as online modules, interactive software, language labs and online programs and provided constant training to staff to ensure long-term excellence.
  • Ensured long-term staff excellence by implementing updated and continuous training initiatives such as online modules, interactive programs and language labs.
  • Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Managed quality assurance program including on site evaluations, internal audits and customer surveys.

Training Specialist

International Cruise And Excursions
09.2005 - 08.2006
  • Conducted orientation sessions to assess skill levels and areas of strength and weakness.
  • Created and oversaw Sales and Customer service training programs for travel agents.
  • Designed and facilitated training courses, aligning new learning development and solutions to organization's strategic goals, mission and vision.
  • Created and implemented new training initiatives such as online modules, interactive software, language labs and online programs, assuring continuous training to employees to promote long-term excellence.
  • Developed curricula, instructions, documentation and written tests for Sales and Customer service training courses.

Customer Service Representative

International Cruise And Excursions
11.2004 - 09.2005
  • Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Entered customer interaction details in Galileo and Sabre to track requests, document problems and record solutions offered.
  • Responded to customer requests for products, services and company information.
  • Contributed to company achieving and holding industry-leading customer service ratings.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Achieved customer satisfaction rating and Service Level averages of 90% or higher throughout tenure.

Education

Associate of Science - Computer Science

Blinn College
Bryan, TX
05.2004

GED -

Elsik High School
Houston, TX
09.1995

Skills

  • Complaint resolution
  • Computer proficient
  • Technical support
  • Professional telephone demeanor
  • Creative problem solving
  • Quick learner
  • Good listening skills
  • Data entry

Volunteer Opportunities

Department of Navy: Fleet & Marine services - 2015-2020 volunteer assistant for a variety of offerings to navy spouses and support. Including:


  • Thrift store organizer and attendant
  • Naval clinic branch fundraising team member
  • Class facilitation
  • child care assistance

Timeline

Training Specialist

Coastal Payroll
11.2021 - Current

Caregiver, Special Needs

In-Home Support Service
02.2019 - 11.2021

Operations Trainer

Greystar Real Estate
12.2008 - 10.2014

Senior Training Specialist

International Cruise And Excursions
09.2007 - 10.2008

Training Specialist

International Cruise And Excursions
09.2005 - 08.2006

Customer Service Representative

International Cruise And Excursions
11.2004 - 09.2005

Associate of Science - Computer Science

Blinn College

GED -

Elsik High School

Similar Profiles

CREATE PROFILE
Akilah Jones