AKILAH COLEMAN
Los Angeles
Summary
Experienced with team leadership, strategic planning, and workflow management. Utilizes strong communication and organizational skills to support team objectives and improve operational efficiency. Track record of fostering collaborative environments and driving team success.
Overview
13
13
years of professional experience
Work History
Associate Team Lead
Daiso
01.2024 - 09.2025
- Enhanced team productivity by implementing efficient workflow processes and providing guidance on task prioritization.
- Served as a point of escalation for complex issues or conflicts among team members, successfully resolving disputes while maintaining professional relationships.
- Supported cross-functional teams in achieving project milestones, ensuring timely delivery of products and services.
- Ensured compliance with company policies and procedures by closely monitoring the actions of all team members.
Bus Operator
Metropolitan Transportation Authority
05.2023 - 12.2023
- Maintained a clean and safe bus environment for the comfort of all passengers.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Helped passengers stow and retrieve luggage, bags, wheelchairs and other items.
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
Merchandiser
Stinchcomb
03.2022 - 09.2022
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Verified products appeared at correct locations in proper quantities.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Contributed to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.
Sales Associate
Dillard’s
10.2021 - 03.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
Assistant Club Manager
Planet Fitness
11.2020 - 06.2021
- Enhanced member experience by providing exceptional customer service and resolving issues promptly.
- Implemented safety protocols to maintain a secure environment for both staff and members.
- Conducted regular facility walkthroughs to identify any potential hazards or areas requiring attention.
- Supported club operations by managing schedules, staff training, and inventory control.
- Fostered a positive work environment through clear communication, teamwork, and recognition of employee achievements.
- Increased membership retention through proactive engagement and consistent follow-up with club members.
Operations Manager
Office Max/Office Depot
01.2019 - 03.2020
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Managed inventory control and stock levels by implementing accurate tracking systems and optimizing orders.
- Implemented loss prevention measures by conducting regular audits, addressing discrepancies promptly, and reinforcing security protocols among staff members.
- Assisted with stock accuracy and loss prevention by managing daily, monthly, quarterly and yearly reports through Oracle.
Operations Manager
Office Max/Office Depot
11.2018 - 01.2019
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Managed inventory control and stock levels by implementing accurate tracking systems and optimizing orders.
- Implemented loss prevention measures by conducting regular audits, addressing discrepancies promptly, and reinforcing security protocols among staff members.
- Assisted with stock accuracy and loss prevention by managing daily, monthly, quarterly and yearly reports through Oracle.
Training Shift Manager
McDonald’s
11.2017 - 10.2018
- Collaborated with management teams to determine organizational training needs and priorities based on business objectives.
- Was responsible for meeting targets and assisting shift at meeting set goals
- Boosted productivity through hands-on leadership and regular performance evaluations.
- Contributed to company-wide efforts aimed at fostering a positive work culture through ongoing professional development initiatives.
Assistant Manager
International House of Pancakes (IHOP)
06.2016 - 11.2017
- Monitored restaurant and ensure food quality and service standards are being met
- Maintained high level of cleanliness, organization and sanitation of store at all times
- Communicated well and used strong interpersonal skills to establish positive relationship with guest and staff
- Completed daily reports and/or evaluation to communicate pertinent information
Customer Care Representative
AT&T
01.2015 - 02.2016
- Answered customer/client requests or inquiries concerning service, products, billing, equipment, claims and reports of problem areas
- Was responsible for improving customer retention through programs and service provided to the customer
- Maintained liaison with customers and billing department to provide billing discrepancies and payment issues
- Worked in several queues simultaneously to provide the customers with quality service in the least amount of time
Scale Operator/Quality Assurance Assistant
Mountaire Farms
06.2012 - 01.2015
- Inspected equipment to ensure safety and proper working condition
- Identified counts and weighs on incoming and outgoing shipment
- Directed movement of shipments from warehouse platform to shipping department
- Tested quality of products to provide accurate temperature and appearance
Crew Trainer
McDonalds
06.2012 - 08.2013
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Collaborated with team members to complete orders.
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Set positive example for team members by providing high-quality, efficient service.
Education
Certificate - HRD with Key Train
NC Works
Fayetteville, NC03.2017
No Degree - Massage Therapy
Texas School Of Massage
Webster, TX01-2025
Skills
- Coaching and mentoring
- Flexible schedule
- Employee training
- Results-driven mindset
- Attention to detail
- Teamwork and collaboration
- Cash handling
- Client communication
Timeline
Associate Team Lead
Daiso
01.2024 - 09.2025
Bus Operator
Metropolitan Transportation Authority
05.2023 - 12.2023
Merchandiser
Stinchcomb
03.2022 - 09.2022
Sales Associate
Dillard’s
10.2021 - 03.2022
Assistant Club Manager
Planet Fitness
11.2020 - 06.2021
Operations Manager
Office Max/Office Depot
01.2019 - 03.2020
Operations Manager
Office Max/Office Depot
11.2018 - 01.2019
Training Shift Manager
McDonald’s
11.2017 - 10.2018
Assistant Manager
International House of Pancakes (IHOP)
06.2016 - 11.2017
Customer Care Representative
AT&T
01.2015 - 02.2016
Scale Operator/Quality Assurance Assistant
Mountaire Farms
06.2012 - 01.2015
Crew Trainer
McDonalds
06.2012 - 08.2013
Certificate - HRD with Key Train
NC Works
No Degree - Massage Therapy
Texas School Of Massage
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