Summary
Overview
Work History
Education
Skills
Timeline
AccountManager

Akila Marshal Mathew

Mississauga,ON

Summary

Accomplished Administrative Assistant with over 6 years of professional experience, including roles in dynamic environments in India and currently pursuing a full-time position at World Financial Group in Canada. A graduate of Sheridan College with a Postgraduate Diploma in International Business and Marketing Management, I bring expertise in streamlining office operations, managing marketing initiatives, and delivering exceptional administrative support. Committed to leveraging strong organizational, multitasking, and leadership skills to drive organizational success.

Overview

19
19
years of professional experience

Work History

Kitchen Crew Member (Part-Time)

McDonald's (Islington & Titan)
Etobicoke, Canada
01.2023 - Current
  • Prepares meals during high-demand breakfast, lunch, and dinner hours with precision and speed
  • Strictly adheres to McDonald's recipes, paying meticulous attention to detail to uphold food quality consistency
  • Maintains a clean and safe kitchen environment by consistently applying food safety principles, including proper food handling and storage, and ensuring impeccable hygiene
  • Collaborates effectively with cashiers and fellow crew members to seamlessly manage customer orders, address preferences, and ensure efficient kitchen operations

Administrative Assistant

World Financial Group
Mississauga, Canada
07.2024 - 12.2024
  • Update and verify client KYC details to ensure compliance with regulations
  • Make calls to clients and schedule annual policy reviews via Zoom or in-person meetings
  • Fill out and process applications for new insurance policies and investment plans
  • Manage schedules, organize documents, and maintain accurate client records
  • Handle inquiries, provide policy information, and follow up on pending documents or payments
  • Update and maintain client details in CRM or insurance management systems
  • Assist in policy renewals and support clients with claims submission and tracking

Office Assistant - Senior Administrative Assistant and Marketing Coordinator

Tool-Tech Manufacturing Pvt. Ltd.
Coimbatore, India
01.2016 - 11.2022
  • Provided comprehensive administrative support to optimize office operations
  • Managed incoming phone calls, coordinated meetings, and assisted visitors
  • Executed various administrative tasks including filing, typing, copying, binding, and scanning
  • Facilitated travel arrangements for senior staff, including flight bookings, car rentals, and hotel/restaurant reservations
  • Maintained a polite and professional demeanor in all forms of communication, including phone calls, emails, and written correspondence
  • Contributed to team efficiency by organizing tasks and maintaining strong communication
  • Ensured the functionality of office equipment by completing preventive maintenance and promptly arranging repairs when needed
  • Also, managed equipment inventories and assessed new equipment and techniques
  • Provided information, answered inquiries, and fulfilled requests promptly and accurately
  • Managed supplies inventory by monitoring stock levels, anticipating supply needs, and expediting orders as required
  • Collaborated with the team to achieve common goals and objectives

Medical Transcriptionist-Medical Editor

RND Softech Pvt. Ltd.
Coimbatore, India
12.2005 - 05.2010
  • Reviewed voice files and text files for discrepancies, correcting errors, blanks, and omissions
  • Tracked files in the transcription and editing process
  • Reported to the Supervisor on work timeliness and quality
  • Complied with company procedures, templates, and technology
  • Identified and rectified inconsistencies in medical dictation without altering meaning
  • Edited and proofread medical reports, maintaining 98.5% accuracy
  • Edited medical transcription with diverse dictation styles
  • Prioritized and scheduled work to meet turnaround times
  • Collaborated and shared information with the team
  • Ensured correct medical terminology and formatting
  • Verified patient demographics for accuracy
  • Utilized electronic references for research to achieve 100% accuracy and clarity in reports

Education

PG Diploma - International Business Management, Marketing Management Coop Bundle

Sheridan College
Mississauga, Ontario, Canada
06.2024

Bachelor of Business Management -

Dr. SNS Rajalakshmi Arts and Science College
Coimbatore, Tamil Nadu, India
05.2004

Skills

  • Leadership and Team Coordination
  • Critical Thinking and Effective Problem-Solving
  • Strong Dedication and Commitment to Task Completion
  • High Typing Speed (75 WPM with 92% Accuracy)
  • Expertise in Editing, Proofreading, and Document Management
  • Exceptional Attention to Detail
  • Strong Organizational and Time Management Skills
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
  • Customer Service and Client Relations
  • Confidentiality and Discretion
  • Database and Records Management

Timeline

Administrative Assistant

World Financial Group
07.2024 - 12.2024

Kitchen Crew Member (Part-Time)

McDonald's (Islington & Titan)
01.2023 - Current

Office Assistant - Senior Administrative Assistant and Marketing Coordinator

Tool-Tech Manufacturing Pvt. Ltd.
01.2016 - 11.2022

Medical Transcriptionist-Medical Editor

RND Softech Pvt. Ltd.
12.2005 - 05.2010

PG Diploma - International Business Management, Marketing Management Coop Bundle

Sheridan College

Bachelor of Business Management -

Dr. SNS Rajalakshmi Arts and Science College

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Akila Marshal Mathew