Akiko Matsukiyo

Administrative Assistant for the Executive Director, Business Operations, Office of Administration and Finance, USC Dornsife

• Managing the collection of signed agreements from over 500 corporate card holders, including Docusign form preparation and supporting documentation.
• Managing complex schedules for executive leadership.
• Providing administrative support to five Deputy Directors within Dornsife Business Operations.
• Supporting the Procurement department with purchase order tracking and follow-ups.
• Assisting the Finance department with expense report approvals and corporate card reconciliation.
• Managing office supplies inventory.
• Coordinating office furniture orders, deliveries, and other tasks.

Administrator for the Center for Applied Financial Economics (CAFE)

• Managed all email correspondence for the center.
• Coordinated visitor logistics, including hotel bookings, travel expense management, and appointment scheduling.
• Organized CAFE special seminars, including speaker visits, room bookings, announcements, and reimbursement processing.
• Administered CAFE Graduate fellowship awards, managing announcements, candidate file organization, and interview setups.
• Updated and maintained the CAFE website using WordPress.
• Managed conference-related tasks, including but not limited to Calls for Paper, organizing submitted papers, venue and catering arrangements.
• Procured furniture and maintained equipment for the CAFE visitor office.
• Monitored budget and maintained financial records for available funds.

Administrative Assistant for Professor M. Hashem Pesaran

Prior to his retirement, Professor Pesaran split his time, working in both the U.S. and U.K. During that time, I worked independently and provided the same, high level of support across time zones.

• Maintained calendar, including scheduling meetings, preparing materials, setting reminders, and researching and drafting biographies of meeting contacts.
• Arranged business travel: Provided travel options based on cost/time/preferences, created detailed travel itineraries, kept records of email exchanges related to travel, kept records of expenses (paid by USC, paid by organizer etc.), kept records of presentation materials, prepared expense reports, submitted expenses to host organizations.
• Managed working paper online submissions to platforms such as CESifo and other sites.
• Conducted e-mail correspondence on the professor's behalf at his request.
• Office equipment maintenance
• Maintained comprehensive records, including confidential and personal information.
• Managed and tracked letters of recommendations: keeping records of requests and confirmation of submissions, uploading letters at American Economic Association (AEA), Job Opening for Economists (JOE), Interfolio and individual requests, keeping records of requesters (students/former students/colleagues) and preparing letter writing materials, such as the requesting student's CV and recent papers.
• Updated and maintained the faculty website with CV, publications, and conference and seminar presentations.
• Proofread non-technical sections of manuscripts (e.g., charts, tables, references, formatting).
• Gathered materials for various university committee reports.

• Provided calendar management and meeting scheduling for Toyota's senior executives for weekly/monthly/annual meetings, video/phone conferences and meeting material preparation and distribution.
• Coordinated international/domestic business travel, created expense reports and monitored budget and spending.
• Planned annual social events at Staples Center. Assisted with coordination of golf events for Toyota affiliate companies and business partners.
• Coordinated annual Board of Directors meetings for the Logistics division (i.e., multi-site video conferences including Japan and other U.S. cities).
• Worked on large scale business meetings (4000+ attendees, annual dealer meeting) and provided onsite VIP assistance to senior executives and their wives.
• Purchased office supplies and assisted executives with computer related requests and maintenance.
• Managed appointments with President and Chairman on behalf of VIP guests.
• Assisted with executives' personal business such as doctor's appointments, payments and medical insurance matters.
• Completed various trainings including: Workplace Harassment, Ethics and Code of Conduct, IT policy, Diversity and Inclusion.

• Worked for the U.S. subsidiary of Mitsui Sumitomo Insurance Company in Japan.
• Reviewed and processed incoming overseas travel insurance claims - medical (illness/injury), lost/stolen properties, and accidents. Interviewed the insurance holders by phone.
• Consulted with medical doctors to review cases for determination of approval or denial of the claims. Self-studied medical terms and diagnoses in order to read medical records to be able to ask the right questions to the medical providers and policy holders.
• Investigated potential and suspected fraud and/or abusive use of travel insurance policy.

• Assisted arriving passengers with immigration and customs (i.e., translation, handicapped services, special needs, etc.).
• Worked departure gate and check-in counter to assist first-class passengers.
• Worked VIP lounge escorting VIP passengers to the departure gate and from the arrival gate.
• Verified collected paper tickets prior to departure to confirm accuracy.