Akib Vahora
Toronto
Summary
Retail professional prepared for Cashier Team Lead role with extensive experience in overseeing cashier operations and ensuring top-notch customer service. Known for strong focus on team collaboration and achieving consistent results. Reliable, adaptable, and proficient in handling high-pressure situations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cashier Team Lead
D Mart Supermarket
01.2022 - 06.2024
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Trained team members on cash register operation and cash handling.
- Helped customers complete purchases, locate items, and join reward programs.
Customer Service Representative
Reliance Mall
07.2024 - 03.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Education
Computer Hardware And Cloud Computing - Computer Networking
IANT
Gujarat, IndiaGED -
M.C. Patel (Industrial Training Institute)
Gujarat, India08-2019
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Complaint handling
- Problem resolution
- Call center operations
- Team development
Languages
English
Professional Working
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Certification
- Computer Hardware networking administrator with cyber security and cloud computing.
Timeline
Customer Service Representative
Reliance Mall
07.2024 - 03.2025
Cashier Team Lead
D Mart Supermarket
01.2022 - 06.2024
Computer Hardware And Cloud Computing - Computer Networking
IANT
GED -
M.C. Patel (Industrial Training Institute)
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