AKHTAR RALIB GHEESAH
City of Winnipeg
Winnipeg,MB
24
years of professional experience
Dedicated and adaptable Customer Service Representative with extensive experience in handling diverse customer inquiries and resolving issues efficiently. Proven ability to manage high-pressure situations, make quick and informed decisions, and communicate clearly with individuals from various backgrounds. Skilled in using CRM systems, delivering exceptional customer service in both English and French, and fostering positive customer relationships through active listening and problem-solving.
Work History
French Bilingual Customer Service Representative
2 Years 2 Months- Respond to public inquiries by providing exceptional service in both English and French.
- Use Customer Relationship Management (CRM) software to identify, address service requests, or transfer them to the appropriate department, ensuring timely follow-up and resolution.
- Provide accurate information on policies, procedures, and processes by utilizing the database to meet customer needs and expectations.
- Enter necessary details into the database and generate service requests for relevant departments, ensuring accuracy and proper tracking of inquiries.
- Actively listen to customers, promptly address concerns, and escalate complex or unresolved issues to supervisors to ensure customer satisfaction.
- Collaborate with internal departments to resolve customer issues efficiently and ensure a seamless experience.
- Manage high-volume inbound calls, prioritize issues effectively, and minimize hold times to ensure swift resolutions.
General Workshop Operator
2 Years 4 MonthsManaging Director
18 Years 8 Months- Customer Consultations: Regularly consulted with customers to understand their specific requirements for awning designs, ensuring a comprehensive grasp of their needs and preferences.
- Site Assessment and Analysis: Performed detailed on-site evaluations to identify the most suitable awning solutions for various locations, involving space analysis, design discussion, and installation feasibility.
- Quotation Development and Communication: Developed and presented detailed quotations following site assessments, clearly outlining the costs, materials, and projected timelines for awning production and installation.
- End-to-End Order Management: Oversaw the complete order process, from initial agreement to final installation, prioritizing efficiency and customer satisfaction at every step.
- Comprehensive Business Operations Oversight: Managed daily business operations encompassing financial management, marketing initiatives, customer service, and adherence to industry standards and regulations.
- Team Leadership and Workflow Coordination: Directed and supported a team in the production of awnings, involving task scheduling, delegation, performance monitoring, and ongoing guidance.
- Quality Assurance in Production: Supervised the production process to ensure the delivery of high-quality awning products, overseeing manufacturing activities, material selection, and compliance with standards.
- Dedicated Customer Service: Proactively addressed and resolved customer inquiries and issues, ensuring high levels of satisfaction and maintaining excellence in service delivery.
Education
High School Diploma
Skills
Excellent oral and written communication in English and French
Teamwork and Collaboration
Problem-solving
Attention to Detail
Interpersonal Communication
Adaptability and Flexibility
Cultural Sensitivity
Timeline
French Bilingual Customer Service Representative
City of Winnipeg
07.2024 - CurrentRead More
General Workshop Operator
Norwood Tent And Awnings
03.2022 - 07.2024Read More
Managing Director
System Awnings Mauritius Ltd
01.2003 - 09.2021Read More
Division Scolaire Franco-Manitobain
High School Diploma
Read More