AKHIL TEJA AMBADIPUDI

Business Analyst/ Manager

• Lead cross-functional teams for cloud migrations, ensuring seamless integration and minimal risk
• Present technical details to stakeholders, ensuring clarity and alignment with project goals
• Coordinate with vendors to resolve software issues, optimizing system performance
• Spearhead cross-functional teams in cloud migration projects, ensuring seamless integration while minimizing operational risks
• Streamline incident response processes, significantly reducing case resolution times through effective management and prioritization
• Translate complex technical concepts into clear presentations, aligning stakeholders with project objectives and fostering buy-in
• Worked as SME for Duck Creek Billing

Agile (Scrum) Project Manager

• Designed and implemented a continuous improvement program, resulting in a significant (20%) increase in team member engagement and a 30% reduction in technical debt across three product lines
• Collaborated with DevOps teams to streamline the CI/CD pipeline, reducing deployment time by 50% and increasing the frequency of releases from bi-weekly to daily, while maintaining a 99.9% uptime for critical services
• Facilitated regular Scrum ceremonies including iteration planning, stand-ups, showcases and retrospectives
• Revamped Product Backlog management, leading to a 30% increase in project completion speed

A) Strategy & Planning

• Met with decision makers, systems owners, and end users to define business, financial, and operations requirements and systems goals, and identify and resolve systems issues
• Lead design sessions in prototyping new systems for the purpose of enhancing business processes, operations, and information process flow
• Analyzing the effectiveness and efficiency of existing systems and developing strategies for improving or further leveraging these systems
• Identify and establish scope and parameters of systems analysis in order to define outcome criteria and measure-taking actions

B) Acquisition & Deployment

• Experience in planning, design, development, and deployment of new applications, and enhancements to existing applications
• Conducted research on software and hardware products to justify recommendations and to support purchasing efforts

C) Operational Management

• Prepared and delivered reports, recommendations, or alternatives that address existing and potential trouble areas in operating systems across the organization
• Conducted data analysis and reporting for customer relationship management (CRM) system
• Developed and implemented CRM strategies to improve customer engagement and retention
• Worked closely with cross-functional teams to gather CRM requirements and ensure proper implementation
• Designed and maintained CRM database to ensure accuracy and completeness of customer data
• Provided support and training to end users on CRM system functionalities and best practice
• Engaging with finance teams to gather requirements related to budgeting, reporting, and financial planning
• Configuring the SAP FICO module to meet these requirements
• Conducting end-user training sessions to ensure smooth adoption of the new system
• Supporting users during the go-live phase, troubleshooting issues, and implementing quick fixes

Responsibilities :

• Enhanced system performance by identifying and resolving technical issues through thorough analysis and troubleshooting
• Provided exceptional support for end-users by addressing technical concerns, reducing downtime, and improving user experience
• Implemented software updates across multiple platforms, maintaining optimal functionality and security standards
• Diagnosed software issues and applied troubleshooting techniques to resolve problems
• Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions

Responsibilities :

• Developed high-quality, scalable software solutions with attention to detail and adherence to project timelines
• Collaborated effectively with cross-functional teams for streamlined development processes and enhanced communication
• Provided timely technical support to clients, resolving issues promptly while maintaining a high level of customer satisfaction
• Participated in code reviews, ensuring adherence to coding standards and providing constructive feedback for continuous improvement
• Reduced software bugs by conducting thorough unit testing and collaborating with QA teams
• Developed applications and software to increase efficiency
• Authored code fixes and enhancements for inclusion in future code releases and patches
• Utilized HTML, CSS, and JavaScript to create visually appealing and responsive web pages that met client requirements
• Collaborated with back-end developers to improve website functionality and integrate new features
• Worked closely with UX/UI designers to translate their designs into functional web applications
• Followed SDLC best practices within Agile environment to produce rapid iterations for clients
• Ensured compliance with industry regulations by conducting thorough risk assessments and implementing necessary controls