Focused Business Analyst accomplished in developing technical and management intelligence to improve business procedures and streamline implementation.
Overview
8
8
years of professional experience
Work History
Business Analyst
Axis Capital
Halifax, NS
12.2021 - Current
Improved business processes by analyzing current practices and recommending optimization strategies.
Collaborated with cross-functional teams to design, develop, and implement seamless cloud migrations.
Increased efficiency in resource allocation by conducting detailed business requirements analysis.
Streamlined project management with effective communication and collaboration across cross-functional teams.
Collaborated with cross-functional teams to develop optimized business processes, resulting in improved collaboration and communication.
Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs.
Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
Collaborated with cross-functional teams to develop an efficient continuous integration and delivery pipeline, ensuring rapid software updates.
Reduced downtime for clients by proactively monitoring and troubleshooting cloud-based issues.
Collaborated with cross-functional teams to design, develop, and implement seamless cloud migrations.
Enhanced user experience with intuitive UI design and seamless navigation features.
Led a team of developers for successful project completion, meeting all deadlines.
Presented technical information to non-technical stakeholders, ensuring clear understanding of project goals and progress reports.
Maintained high-quality documentation throughout the development lifecycle, enabling smooth handoffs between teams.
Participated in design and planning exercises for future software rollouts.
Collaborated with stakeholders regarding project capabilities and limitations to deliver optimal functionality.
Assisted with creation of user manuals.
Enhanced application functionality by identifying and resolving technical issues in a timely manner.
Boosted end-user satisfaction by providing prompt and accurate support for various applications.
Improved incident response times through efficient case management and prioritization based on severity levels.
Coordinated with vendors to address third-party software issues, ensuring optimal integration within the supported environment.
Business Analyst
Collaborate IT Solutions Inc
Halifax, NS
09.2020 - 11.2021
Streamlined data management for increased efficiency by designing and implementing new database systems.
Collaborated with stakeholders to gather essential requirements, ensuring successful project outcomes.
Identified critical issues within existing systems, providing recommendations for resolution and prevention of future problems.
Evaluated vendor proposals for technology solutions, selecting those best-suited for meeting organizational goals.
Conducted training sessions to empower users with the knowledge necessary to utilize systems effectively.
Change management initiatives within the organization, promoting the benefits of adopting new technologies to improve overall efficiency.
Optimized testing processes through continuous improvement initiatives, resulting in increased efficiency and reduced timetomarket.
Utilized data visualization tools to effectively communicate business insights.
Maintained high-quality documentation throughout the development lifecycle, enabling smooth handoffs between teams.
Contributed to the architectural design of applications while adhering to industry best practices.
Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
Enterprise Technical Analyst(Intern)
BlackBerry Limited
Waterloo, ON
01.2020 - 08.2020
Enhanced system performance by identifying and resolving technical issues through thorough analysis and troubleshooting.
Streamlined processes through the development and implementation of automation tools, resulting in improved efficiency.
Collaborated with cross-functional teams to complete projects on time, ensuring client satisfaction and meeting business objectives.
Provided exceptional support for end-users by addressing technical concerns, reducing downtime, and improving user experience.
Implemented software updates across multiple platforms, maintaining optimal functionality and security standards.
Developed comprehensive documentation outlining system specifications and procedures, facilitating seamless knowledge transfer among team members.
Diagnosed software issues and applied troubleshooting techniques to resolve problems.
Served as a trusted advisor to senior management by providing technical expertise and insights on various IT-related topics.
Provided technical and functional recommendations based on project requirements.
Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
Software Engineer
Chirec Information Network Technologies
Hyderabad
09.2015 - 06.2018
Developed high-quality, scalable software solutions with attention to detail and adherence to project timelines.
Collaborated effectively with cross-functional teams for streamlined development processes and enhanced communication.
Provided timely technical support to clients, resolving issues promptly while maintaining a high level of customer satisfaction.
Participated in code reviews, ensuring adherence to coding standards and providing constructive feedback for continuous improvement.
Improved team productivity by championing Agile methodologies such as Scrum or Kanban.
Reduced software bugs by conducting thorough unit testing and collaborating with QA teams.
Developed applications and software to increase efficiency.
Authored code fixes and enhancements for inclusion in future code releases and patches.
Utilized HTML, CSS, and JavaScript to create visually appealing and responsive web pages that met client requirements.
Collaborated with back-end developers to improve website functionality and integrate new features.
Worked closely with UX/UI designers to translate their designs into functional web applications.
Followed SDLC best practices within Agile environment to produce rapid iterations for clients.
Ensured compliance with industry regulations by conducting thorough risk assessments and implementing necessary controls.
Education
Masters of Applied Computer Science -
Dalhousie University
Halifax, NS
09.2020
Bachelor of Technology - Computer Science
SRM UNIVERSITY
Chennai, India
05.2015
Skills
Business Process Improvement
Cost-Benefit Analysis
Data Mapping
Requirements Gathering
Project Planning
Tools - Visio, BlueNotes, MS Office suite, Use-Case, UML Modelling
Programming - Java, Python, HTML, CSS
Database - My SQL
Working Knowledge with Azure DevOps, SNOW and Salesforce
Database- MySQL
Writing User Stories
Knowledge with Azure DevOps, Servicenow and Salesforce