Akhil Nair

1. To manage a team of 5 Financial Analysts for India and Sri Lanka region.

2. To support creation and implementation of strategies to increase the number of successful collections on past due invoices and increase the penetration of accounts.

3. To handle cash application and conduct monthly credit risk analysis.

4. Handle communication with clients on complex scenarios to ensure good customer experience.

5. Track present metrics and drive process improvements.

6. Communicate internally/externally to identify issues and propose solutions for long term sustainability of processes.

7. Create and implement standard operating procedures, quality guidelines and process workflows.

1. To manage a team of 13 associates (Credit Analysts) for US, Canada & Mexico.

2. Leading, coordinating, providing assistance & guidance, training, mentoring and monitoring the work.

3. Ensuring both mandatory and refresher training is provided to existing and new team members.

4. Partnering with Americas Working Capital Manager and local HR department on employee matters including active support on recruiting management (i.e. screening candidates, holding interviews, discussing compensation structure with the HR etc.).

5. Working in conjunction with Americas District Customer Specialist Leads, responsible for ensuring past due and collection metrics are achieved on team portfolio adhering to the management operating system (MOS) and in compliance with existing policies.

6. Preparing, producing and distributing reports as a communication tool with the Business related to collections or credit issues and as a mean to monitor performance of the team.

7. Responsible for ensuring all KPI’s like Past Due, 180+, Unapplied Cash & Credits are
met.

8. Leading business in such a manner which promotes internal and external customer satisfaction and business growth.

1. Ensuring timely collection of outstanding funds in accordance with policies and procedures.

2. Operating all established credit controlling procedures to achieve targeted results while promoting excellent customer support to external and internal customers.

3. Ensuring all cash and credits are correctly allocated to respective accounts.

4. Managing customer accounts, issues and queries professionally and resolving quickly & efficiently ensuring no payment delays. Evaluating company credit control procedures and taking appropriate actions against defaulters.

5. Arranging refund for customers after complete investigation.

6. Conducting monthly meetings with the business team to resolve issues related to outstanding invoices.

7. Investigate and resolve billing and account discrepancies.

1. Responsible for credit collections by contacting the customer for Europe and APAC region by phone and emails.

2. Preparing and maintaining customer’s monthly reconciliation schedules using SAP.

3. Monitor customer account details and identify and investigate non-payments, delayed payments and other irregularities and payment clearance.

4. Follow-up with customers seeking payment on outstanding invoices and work with customers to explain balance due.

5. Investigate and resolve billing and account discrepancies.

6. Advise to process and issue credit memo after validating customer queries and management approvals.

7. Prioritizing accounts and workflow to meet management goals.

8. Communicating work in progress and final collection disposition to the appropriate A/R and Credit Staff.

9. Publishing the off-SAP billing report to global controllership on weekly basis.

10. To raise request to apply cash as per the remit provided by the customer.

1. Responsible for credit collections by contacting the customer for Europe and APAC region by phone and emails.

2. Preparing and maintaining customer’s monthly reconciliation schedules using SAP.

3. Monitor customer account details and identify and investigate non-payments, delayed payments and other irregularities and payment clearance.

4. Follow-up with customers seeking payment on outstanding invoices and work with customers to explain balance due.

5. Investigate and resolve billing and account discrepancies.

6. Advise to process and issue credit memo after validating customer queries and management approvals.

7. Prioritizing accounts and workflow to meet management goals.

8. Communicating work in progress and final collection disposition to the appropriate A/R and Credit Staff.

9. Publishing the off-SAP billing report to global controllership on weekly basis.

10. To raise request to apply cash as per the remit provided by the customer.