Akhilesh Sood
Langford,BC
Summary
Strong team player with great interpersonal abilities developed through work experience in customer service. Passionate about building valuable relationships between brand and consumer through effective communication skills, problem solving and meeting deadlines. 6+ years of experience in sales driven and customer service-oriented industry.
Overview
9
9
years of professional experience
Work History
SMC Jail Guard/ Field Trainer
Victoria Police Department
Victoria, BC
06.2024 - Current
- Provide First Aid and immediate medical attention to all the individuals and staff in need, ensuring prompt care until professional medical assistance arrived.
- Responsible for training of new Jail guards, providing them feedback and writing their evaluation.
- Conduct pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
- Prepare reports to document incidents and violations.
- Assist in intake and release of inmates.
- Build solid relationships with staff and residents to keep institution safe and secure.
- Demonstrate strong commitment to maintaining order and security within the jail facility, consistently going above and beyond expectations to ensure public safety and protection for all individuals involved.
- Maintain a safe environment for suspects and staff by conducting thorough cell searches and confiscating contraband items.
- Collaborate with other jail personnel to ensure efficient operations and maintain security protocols.
Protection Services Officer
Vancouver Island Health Authorities
03.2023 - Current
- Certified in MOAB (Management of Aggressive Behaviors) and ATR (Advanced Team Response) training
- Help and assist the clinical staff to provide care to the patients suffering from various health conditions
- Responsible for maintaining order in the hospital by regular patrols and going on calls whenever needed
- Writing reports for any incident that occurs during the shift and responsible for debriefing at end of the shift.
Reserve Constable
Victoria Police Department
09.2022 - Current
- Certified in Use of Force training and Auxiliary/Reserve Constable program offered by Justice Institute.
- Assist members on different shifts by readily available to be a cover officer whenever or wherever needed.
- Assist regular members in the community events by traffic control skills and uniform presence.
- Part of “Late Night Task Force” and assist members in crime prevention by regular patrol in the bars and clubs on the weekends.
- Provide support and raise funds in VCPAA games by selling 50-50 tickets for various causes.
- Assist in training of the new and existing recruits/members by participating in simulation-based training.
Personal Account Manager
CIBC
05.2022 - 10.2022
- Helped clients make informed decisions about financial future.
- Devised comprehensive financial plans for clients to achieve short and long-term financial goals.
- Informed clients of strategies for reducing debt and maximizing savings.
- Researched current economic trends and investment opportunities to stay abreast of financial markets.
- Educated clients on financial topics and best practices.
- Created financial models to analyze and evaluate investment strategies.
Community Volunteer
Victoria Police Department
11.2020 - 09.2022
- Community engagement through Lock Out Auto Crime. Walked the neighborhoods in Victoria and advised vehicle owners of crime prevention tactics.
- Speed/Cellphone watch: Monitored the busy intersections of Victoria and Esquimalt to collect data for ICBC traffic control. Also, Created Reports of dangerously operated motor vehicles to the VicPD.
- Provided information to the community members on crime prevention strategies through environmental design (CPTED).
Financial Advisor
TD Canada Trust
08.2021 - 05.2022
- Helped clients finance their mortgage, refinance their existing house and uncovered any potential opportunity to provide an appropriate investment advice
- Maintained and built relationship with my existing clients to help them guide through different phases of life and be their guide in any changing financial circumstance
- Provided clients advice related to mutual funds products and found a suitable portfolio for them based on their specific circumstances
- Monitored and updated financial plans to comply with client goals.
- Advised clients on investments, retirement and estate planning.
Banking Advisor
Royal Bank of Canada
02.2021 - 08.2021
- Proactively engaged with clients in all functions of the branch and in the community, uncovered clients banking needs, provided help and advice, as well as identified sales and referral opportunities
- Helped clients by strong focus on solutions education and demonstration, leveraged technology to deliver a memorable client experience, drive sales, and grow business in the community
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on individual needs.
- Responded to client-initiated contact, assisting them with a full range of financial needs with actively listening and engaging clients in conversation to further understand their individual needs
- Maintained relationships with partners to make the most of business opportunities and referrals
- Constantly shown upward trend for customer satisfaction survey score.
Client Advisor Business
Royal Bank Of Canada
07.2020 - 02.2021
- Served clients by delivering exceptional customer service and engaging in needs-based conversations
- Identified opportunities while fulfilling client’s immediate needs to provide valuable financial advice
- Contribution to branch sales target by advising tailored additional service and RBC partners introduction.
- Resolved client concerns at first point of contact where applicable
- Provided operational support by adhering to compliance processes to safeguard stakeholder’s interest
- Graduated from Client Advisor Internship in 3 months’ time and swiftly adapted to rapidly changing business needs during the global pandemic
- Achieved steady 80+, 60+ and 40+ view, action and acceptance percent rate respectively for client’s Offer and opportunities
- Noted for fully functional Client Advisor Business role in 2 weeks of training to maintain and process cash operations of the branch
- Acknowledged for educating and advising client with stable 50+ Client Connect sessions per week
Front End Manager
Home Depot Victoria
03.2020 - 07.2020
- Recognized for maintaining the social distancing guidelines and ensuring the smooth flow of operations
- Responsible for scheduling of front-end staff
- Lowered the front end shrink rate by 20% as compared to Q1 of the same year that resulted in increase in profit.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw cashier operations, bookkeeping and security.
Front Desk Agent
Best Western Plus Carlton Plaza Hotel
02.2019 - 10.2019
- Recognized for signing people under Best Western Rewards Program, ranked 2nd overall and 1st as per the shifts given at front desk.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Trained new staff members in customer service techniques and hotel operations.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
Housekeeping Manager
Best Western Plus Carlton Plaza Hotel
04.2018 - 09.2019
- Placed orders for housekeeping supplies and guest toiletries.
- Recognized as one of the best leaders in last 10 years managing a staff of over 15 employees with great inter-personal, management and administrative skills.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Coordinated household cleaning service operations and managed client relations.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
Maintenance Technician
Best Western Plus Carlton Plaza Hotel
08.2017 - 03.2018
- Followed instructions from supervisor regarding daily job tasks and duties.
- Followed safety protocols to minimize workplace accidents.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Replaced worn or broken parts on machines and equipment.
- Took up the position when the Hotel needed it the most and recognized as a best learner by the department head.
- Executed tasks within time and budget constraints.
Bellman
Best Western Plus Carlton Plaza Hotel
03.2017 - 08.2017
- Inspected luggage for damage prior to storage, reporting issues to patrons.
- Escorted guests to and from rooms and assisted with baggage.
- Recognized by a lot of guests for excellent, and received the most Nomination cards filled by guest as a bellman.
Room Attendant
Best Western Plus Carlton Plaza Hotel
09.2016 - 03.2017
- Handled requests for extra linens, toiletries and other supplies.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
Education
Post Degree Diploma in Business Administration - Marketing
Camosun College
Victoria, BC04.2018
Bachelor of Science - Mechanical Engineering
Punjab Technical University
India04.2016
High School Diploma -
D.N Model Senior Secondary School
India04.2012
Skills
- First aid
- Contraband detection
- Incident reporting
- Cell searches
- Security protocols
- Team training
- OACP certified
Languages
English
Native/ Bilingual
Punjabi
Native/ Bilingual
Hindi
Native/ Bilingual
Timeline
SMC Jail Guard/ Field Trainer
Victoria Police Department
06.2024 - Current
Protection Services Officer
Vancouver Island Health Authorities
03.2023 - Current
Reserve Constable
Victoria Police Department
09.2022 - Current
Personal Account Manager
CIBC
05.2022 - 10.2022
Financial Advisor
TD Canada Trust
08.2021 - 05.2022
Banking Advisor
Royal Bank of Canada
02.2021 - 08.2021
Community Volunteer
Victoria Police Department
11.2020 - 09.2022
Client Advisor Business
Royal Bank Of Canada
07.2020 - 02.2021
Front End Manager
Home Depot Victoria
03.2020 - 07.2020
Front Desk Agent
Best Western Plus Carlton Plaza Hotel
02.2019 - 10.2019
Housekeeping Manager
Best Western Plus Carlton Plaza Hotel
04.2018 - 09.2019
Maintenance Technician
Best Western Plus Carlton Plaza Hotel
08.2017 - 03.2018
Bellman
Best Western Plus Carlton Plaza Hotel
03.2017 - 08.2017
Room Attendant
Best Western Plus Carlton Plaza Hotel
09.2016 - 03.2017
Post Degree Diploma in Business Administration - Marketing
Camosun College
Bachelor of Science - Mechanical Engineering
Punjab Technical University
High School Diploma -
D.N Model Senior Secondary School
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