Summary
Work History
Education
Skills
Accomplishments
Work Availability
Quote
Timeline
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Akhilesh Pandey

Edmonton,AB

Summary

Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

Work History

Business Head

DTDC Express Ltd, Rest of Maharashtra
  • Express, International, Supply Chain & E-commerce Divisions
  • Hands on with maintaining and growing 500+ Franchisees of region with revenue of INR 70 million
  • Sales Operations for – Direct & Franchisee business in Rest Of Maharashtra
  • Support Business Development Opportunities, Operations and
  • Full P & L responsibility to meet both revenue and cost targets
  • Deliver AOP , resource allocation and schedules
  • Responsible for running regional operations profitably and meeting EBITA targets
  • Responsible for business development and market penetration in assigned geographies
  • Responsible for overall customer service delivery including network and hub operations
  • Plan and execute best in class operational practices
  • Established and managed monthly, quarterly and yearly sales plans

Leader- Growth

Shree Maruti Integrated Logistics Pvt Ltd
02.2019 - Current
  • Handling channel/ franchisee sales & Direct business, along with operations & collections portfolio
  • Establishes sales objectives by creating sales plan and quota for region in support of national objectives
  • Maintains and expands customer base by counselling Channel & Direct sales representatives; building and maintaining rapport with key customers; identifying new customer opportunities.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Assisted with new hire processing and existing training programs.
  • Mentored employees on customer service techniques and explained direct link between revenue growth and customer loyalty.
  • Supported office business development and customer service.
  • Trained employees on 3PL, e-commerce and assigned duties

Sr Manager

BUSYBEES LOGISTICS SOLUTIONS LTD
06.2017 - 12.2018
  • Achieves regional sales objectives by contributing regional sales information and recommendations to strategic plans.
  • Managed a regional team of 7 managers with a revenue of 100 million.
  • Assist and support Solution Design team for problem analysis, presentations, proposals, pricing, AQP workshop reviews; preparing and completing action plans
  • Maintains and expands customer base by counselling district sales representatives; building and maintaining rapport with key customers; identifying new customer opportunities
  • Servicing varied industry segments viz; e-commerce –Last Mile, Banking, Lifestyle & Hi Tech
  • Lead, drive and deliver revenue growth at desired yield target to achieve or exceed prescribed budgets of region(s)/vertical(s)
  • Attend monthly reviews , MBRs & QBRs for constant improvements in service levels & increasing share of wallet.
  • Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
  • Implemented and developed operational standards, policies and procedures.

Regional Head

DTDC Express Ltd
06.2015 - 05.2017
  • Meets regional sales financial objectives by forecasting requirements; preparing annual budget; scheduling expenditures; analyzing variances; initiating corrective actions
  • Contributing to country EBITA budgets
  • Establishes sales objectives by creating a sales plan and quota for region in support of national objectives
  • Maintains and expands customer base by counselling Channel & Direct sales representatives; building and maintaining rapport with key customers; identifying new customer opportunities
  • Recommends product lines by identifying new product opportunities, and/or product, packaging, and service changes; surveying consumer needs and trends; tracking competitors
  • Implements trade promotions by publishing, tracking, and evaluating trade spending
  • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks
  • Accomplishes sales and organization mission by completing related results as needed.

Manager of Operations

LEAP EXRESS AND LOGISTICS
06.2010 - 10.2014
  • Shoulder the responsibility leading & managing both the business units of Express Logistics & Relocations & 3PL Vertical
  • Develop plans for managing the entire corporate marketing, and making national & overseas alliances with P&L responsibilities
  • Handling FCL/LCL, and air freight imports and exports for automotive and electronics customers
  • Play pivotal role in enhancing customer service based on client feedback through the development of new policies & procedures
  • Formulate plan for redressal of customer complaints and enforce company policies & Marketing Discipline Guidelines

General Manager

Total Solutions Facilities Management Ltd
07.2009 - 06.2010
  • Distinction of managing a large team & multi-location portfolio i.e
  • Multi-branch operations employing over 9000 people in 23 locations across India
  • Gained distinction as a superior business development performer, accomplishing 65% sales to budget from a zero base within the first 12 months
  • As lead strategic sales expert bridged the gap between customers and sales by developing, innovative online/offline product solutions to meet client objectives, Closely monitored the entire pre-sales operations; bid management/response to RFI/RFP/RFQ; presentations/ proposals/effort estimates/pricing models & other collaterals; scope study; due diligence; proof of concept; brochures & newsletters
  • Geared the activities for developing capacity in sales structures to ensure smooth expansion of the business
  • Support closely in tracking brand promotions, data mining, interrogation, market research, retail audit and customizing research data for different brands

Regional Sales Manager

Leap Exress
04.2008 - 06.2009
  • Logistics, ( Freight Forwarding) Pune
  • Holds the distinction of developing strategies and fetching 35% market share against a bigger well-established competitor
  • Devised business case modeling tool, flexible for use as sales collateral yet intuitive in providing early and rigorous qualification of the business case for new opportunities
  • Turned around long-term problematic yet strategic account
  • Ability to rely on experience and judgment to plan and accomplish short term goals

TNT India (P) Ltd
01.2001 - 06.2009
  • Successfully fetched prestigious global contracts viz
  • Lenovo, Nokia, TetraPak & Mumbai Airport including 5 prestigious rate contracts in all India sales league
  • Devised effective strategies and registered growth rate of 29%, 42% & 45% across freight (air/sea) & express
  • Driven Pune to surpass 1+ Crore sales mark at 40% gross margin
  • Instrumental in transforming Ludhiana to peak performing zone scaling business to new peaks by jacking up trading base from 90 to 200 customers
  • Nominated for doubling freight business in Delhi in just 2 years despite being lone resource
  • Commended for enhancing yearly targets in years 2004 & 2005 by returning 104% & 101% growth year on year.
  • Having credential of being adjudged National Sales League Winner & 2 Aces Winner in year 2005

Branch Head

Maharashtra & Goa
12.2005 - 04.2008

Senior Area Manager - Pune

Busybees Logistics Solutions Ltd
02.2004 - 12.2005
  • Building Ecommerce sales for the region from a small base to sizeable levels with 100% jump in sales in first Qtr
  • Holds the distinction of developing nurturing potential accounts with larger share of business in other verticals viz Contract Logistics viz: Nurserylive, Shopclues, Myntra, FirstCry etc
  • A basic understanding of customers' business functions that support strategic objectives; works closely with others to research customer business models and operating structures; provides input into developing client solutions;
  • Involved in vendor management, for Manpower Outsourcing, Surface and Air Cargo agents
  • Onboarding with API integration and Pincode mapping tools for Existing and new onboarded Ecommerce customers
  • Reverse pick up process integration and integrating with internal systems
  • Using the tech savvy tool, of Vehicle Tracking – GPS for Shippers advantage & reducing customer complaints
  • Demonstrates a basic understanding of relevant industry trends impact and the customer organization and considers these trends when making routine account decisions
  • Demonstrates basic understanding of logistics & supply chain terminology used in the industry such ,material flow /finance flow

Business Development Manager

North
12.2002 - 02.2004
  • Negotiated and closed long-term agreements with new clients in assigned territory.
  • Represented company and promoted products at conferences and industry events.
  • Developed new proposals, contracts and procedures in air freight, sea freight, fairs/exhibitions, FCL, LCL to draw in more clients and streamline work operations. of CHA operations.

Depot Manager

North-2 Ludhiana
02.2001 - 12.2002
  • Donned the responsibility of supporting product development to ensure the organization’s value proposition met the requirements of the vertical markets and the individual major accounts
  • Drove the efforts to deploy and monitor MA processes, policies and procedures in order to ensure the consistency, efficiency and quality of internal and external customer expectations
  • Contributed significantly through professional expertise and leadership to the effective roll out of business unit and multi-country MA projects viz
  • Import & exports, consolidation, exhibition cargo by sea/air, repair & return etc
  • In Life sciences solely responsible to negotiate on tailor made line hauls & developing new vendors of IATA Packaging
  • Proficiently established complete solutions of bulk imports (air & ocean); warehousing across metro cities; inventory management & domestic redistribution across the country
  • Scrupulously implemented credit policy and managed receivables within acceptable limits
  • Drawn up plans for making effective business presentations and thus doubled the special services revenue within the span of less than a year
  • Instrumental in developing and retaining prestigious accounts viz
  • Sandvik Asia, Thyssen Krupp ,Covance,Quintiles,NARI etc
  • Independently designed end-to-end solutions for the entire North Indian region relating to exhibitions viz
  • Heimtex, Tendence, Ambiente, Hong Kong Fair etc.; repair & return, air & ocean freight consolidation & break bulk, warehousing and spare parts & line items break bulk etc
  • Accountable for managing entire freight & life sciences business for the region
  • Profitably managed depot sales & operations with quarterly revenue of INR 8 million and customer base in excess of 100 customers

Senior Sales Executive

BLUE DART EXPRESS LTD
01.1997 - 01.2001
  • Employed effective problem-solving techniques, increasing client satisfaction ratings.
  • Demonstrated products and features to customers, answered questions and overcame objections.
  • Sold courier, cargo and LTL to new and established customers.
  • Developed relationships with high-profile clientele by successfully employing direct sales techniques.

Sales Executive

K.M. CAPITAL LTD
01.1995 - 01.1997
  • Front line sales goals and service targets by cultivating and securing new customer relationships.
  • Informed customers of promotions to increase sales productivity and volume.
  • Attended monthly sales meetings and quarterly sales trainings.

Education

MBA - Marketing

MDS University
Ajmer, India

B. Sc. (Hons) -

Delhi University

Skills

  • Lean Methodology
  • Pricing Structures
  • Google AdWords
  • Management Team Leadership
  • Station Preparation
  • Food Service Team Development
  • Contract Negotiation
  • Business Opportunity Development
  • Training Employees
  • Fleet Operations
  • Partnered with Executive Team to Develop Long-Range Strategic Initiatives

Accomplishments

  • Sales & Marketing Strategic Planning Business Development (Service Industry)
  • Consistent performer with strong record of 19+ years’ of superior performances under demanding work environments
  • Profit Centre Operations Corporate Customer Support Ecomm-Last Mile Market Intelligence
  • Business Development P&L/ROI Accountability J.V./Strategic Alliance Budgeting/MIS
  • Strategic Marketing Cross Functional Coordination Channel Development Team-Leadership, Shree Maruti Integrated Logistics Pvt Ltd, Pune
  • Business Head – Express, International, Cargo & Courier Divisions
  • Hands on with maintaing and growing 150+ Franchisees of region with a revenue of INR 5+ Cr
  • Sales Opeartions for – Direct & Franchisee business in Rest Of Maharashtra
  • Support Business Development Opportunities, Operations & Collections
  • Complete P & L responsibility to meet both revenue and cost targets
  • ISO Certified Auditor Advanced Sales Training Conflict Management Managing Key Accounts
  • Art of Negotiation Team Building Appraisal Workshop RFQ/RFI – Proposal Writing
  • Memberships
  • Associate Member – AIMA, New Delhi, Pune Chapter
  • Guest Faculty (Sales & Marketing) for MIT, Symbiosis & other business schools under Pune University
  • Date of Birth : 12th May 1972

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Judge a man by his questions rather than his answers.
Voltaire

Timeline

Leader- Growth

Shree Maruti Integrated Logistics Pvt Ltd
02.2019 - Current

Sr Manager

BUSYBEES LOGISTICS SOLUTIONS LTD
06.2017 - 12.2018

Regional Head

DTDC Express Ltd
06.2015 - 05.2017

Manager of Operations

LEAP EXRESS AND LOGISTICS
06.2010 - 10.2014

General Manager

Total Solutions Facilities Management Ltd
07.2009 - 06.2010

Regional Sales Manager

Leap Exress
04.2008 - 06.2009

Branch Head

Maharashtra & Goa
12.2005 - 04.2008

Senior Area Manager - Pune

Busybees Logistics Solutions Ltd
02.2004 - 12.2005

Business Development Manager

North
12.2002 - 02.2004

Depot Manager

North-2 Ludhiana
02.2001 - 12.2002

TNT India (P) Ltd
01.2001 - 06.2009

Senior Sales Executive

BLUE DART EXPRESS LTD
01.1997 - 01.2001

Sales Executive

K.M. CAPITAL LTD
01.1995 - 01.1997

Business Head

DTDC Express Ltd, Rest of Maharashtra

MBA - Marketing

MDS University

B. Sc. (Hons) -

Delhi University

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Akhilesh Pandey