Akhila James
Summary
Recent graduate from Mohawk College with a diploma in Office Administration – Health Services, possessing a solid foundation in OHIP billing and Canadian healthcare protocols. Expertise in delivering high-quality clerical and customer service support within fast-paced environments, ensuring efficiency and accuracy. Recognized for exceptional communication and strong interpersonal skills, with keen sensitivity to individuals navigating complex life situations. Proficient in MS Word, Excel, PowerPoint, email systems, and electronic medical records, prepared to contribute effectively to a dynamic healthcare team.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Crew Member
Tim Horton's
09.2024 - Current
- Delivered courteous, efficient service in a high-volume environment.
- Collaborated with team members to maintain workflow and meet time-sensitive goals.
- Handled cash and order accuracy, demonstrating attention to detail.
Line Cook – Pizza Pizza
Mohawk College
09.2023 - 04.2024
- Provided fast-paced customer service in a student-centered setting.
- Followed company and health safety procedures during food handling.
- Assisted with organizing shift schedules and supporting peers during peak times.
Education
2-Year Diploma - Office Administration – Health Services
Mohawk College
Hamilton, ON01.2024
Skills
- Customer service (in-person, phone, electronic)
- Clerical & administrative support
- Confidentiality & data handling
- Document filing & recordkeeping
- Knowledge of ODSP, OHIP, and healthcare systems
- Time management & multitasking
- Inclusive and trauma-informed communication
- Team collaboration and independent work
- Scheduling and calendar coordination
- Use of standard office equipment
Languages
English
Full Professional
Malayalam
Native or Bilingual
Certification
Medical Terminology
WHMIS
Microsoft Office Specialist - Excel Associate (Office 2019)
Relevant Knowledge & Experience
- Validated and assessed records for accuracy during academic projects, preparing mock payments and reports.
- Maintained digital and physical filing systems following privacy protocols.
- Assisted peers with the use of MS Office for academic and project reporting.
- Applied inclusive communication approaches during customer interactions at work, supporting individuals with language and accessibility needs.
- Understood challenges faced by diverse populations, including those living with disabilities, through college health service training.
Timeline
Crew Member
Tim Horton's
09.2024 - Current
Line Cook – Pizza Pizza
Mohawk College
09.2023 - 04.2024
2-Year Diploma - Office Administration – Health Services
Mohawk College