Akhila Chittari
Sudbury,ON
Summary
Food service professional with extensive experience in overseeing daily operations, improving service quality, and maintaining high standards of hygiene and safety. Known for strong team collaboration and achieving results through flexible problem-solving and reliable leadership. Skilled in staff training, inventory control, and customer service excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Supervisor
Wacky wings
09.2021 - 04.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated employee performance and coached and trained to improve weak areas.
- Worked with management team to implement proper division of responsibilities.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Monitored workshop work flow for over 50 employees.
Supervisor
Sunset Grill
12.2018 - 05.2021
- Prepared, calibrated and monitored production levels to achieve targets
- Monitored workflow to improve employee time management and increase productivity
- Monitored expenditures to mitigate risk of overages
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
Process Associate
Genpact
06.2016 - 05.2018
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
- Prioritized initiatives to increase success rates of strategic projects.
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
- Developed standard operating procedures and document workflows to drive current and future processes.
Associate
ICICI Bank
04.2013 - 04.2014
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Education
Human Resource Management - Post Graduation
St. Lawrence College
Kingston, ON09.2019
Project Management - Post Graduation
Fleming College
Peterborough, ON12.2018
Bachelor Of Applied Arts - Electronics And Communication Engineering
Hyderabad Institute of Technology And Management
Hyderabad, India09.2013
Skills
- Service Quality Enhancements
- Food and Beverage Service
- Alcoholic Beverage Service
- Safety Training
- Multitasking and Prioritization
- Training and Development
- Experience in Leadership
- Workplace inspections
- Hazard Identification
- Safety policies
- Accident investigation
- Occupational health
Certification
- Licensed Health and Safety member
- Certified Food Serve Handler
- Certified Smart Serve
- Certified First Aid/ CPR
Timeline
Supervisor
Wacky wings
09.2021 - 04.2023
Supervisor
Sunset Grill
12.2018 - 05.2021
Process Associate
Genpact
06.2016 - 05.2018
Associate
ICICI Bank
04.2013 - 04.2014
Human Resource Management - Post Graduation
St. Lawrence College
Project Management - Post Graduation
Fleming College
- Licensed Health and Safety member
- Certified Food Serve Handler
- Certified Smart Serve
- Certified First Aid/ CPR
Bachelor Of Applied Arts - Electronics And Communication Engineering
Hyderabad Institute of Technology And Management
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