AKHILA BABUVIJAYANATHAN
Cambridge,ON
Summary
Enthusiastic Customer Sales Associate keen to provide shoppers with exceptional products and enjoyable retail experiences. Supports prescribed business goals through positive customer interactions and natural conversation. Talented at achieving sales goals without pushing or alienating retail clients.
Overview
9
9
years of professional experience
Work History
Sales Associate
La Vie En Rose Outlet & Aqua
2023.06 - Current
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Solved customer challenges by offering relevant products and services
- Generated new sales leads to achieve and exceed monthly sales goals.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Associate
Once upon a child
2022.10 - 2023.05
- Maintained up-to-date knowledge of store sales, payment policies and security standards
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Customer Care Representative
Sutherland Global Service
2015.09 - 2017.10
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Navigated multiple computer systems and applications to find information.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
Education
Post Graduate Diploma - Supply Chain Management - Global
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON04.2024
Post Graduate Diploma - Construction Project Management
Sault College of Applied Arts And Technology
Sault Ste. Marie, ON04.2023
Bachelors in Technology - Civil Engineering
Calicut University
05.2015
Skills
- Strong Communication and Interpersonal Skills
- Meeting Sales Goals
- Customer Service
- Sales and Upselling
- Issue and Complaint Resolution
- AutoCad,3Dx Max,Revit
- CRM software proficiency
- Inbound Customer Service
- Call center experience
- Problem Resolution
- Salesforce expertise
Languages
English
Hindi
Availability
Full Time
Timeline
Sales Associate
La Vie En Rose Outlet & Aqua
2023.06 - Current
Sales Associate
Once upon a child
2022.10 - 2023.05
Customer Care Representative
Sutherland Global Service
2015.09 - 2017.10
Post Graduate Diploma - Supply Chain Management - Global
Conestoga College Institute of Technology And Advanced Learning
Post Graduate Diploma - Construction Project Management
Sault College of Applied Arts And Technology
Bachelors in Technology - Civil Engineering
Calicut University
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