Summary
Overview
Work History
Education
Skills
Timeline
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Akhil V Madhu

North York,ON

Summary

Dedicated customer service expert with a strong focus on client satisfaction. Proven success in achieving high satisfaction rates and delivering exceptional support. Effective communicator with robust problem-solving skills, adept at managing multiple priorities. History of improving operational processes to elevate customer experience.

Overview

4
4
years of professional experience

Work History

Content Manager

Sekond Skin Society
Toronto, Ontario
09.2024 - 04.2025
  • Took large volumes of raw footage and determined which shots to use, cut, or move to achieve the creative vision.
  • Worked closely with clients throughout the post-production process to ensure their satisfaction with the final product.
  • Implemented visual effects, animation, color correction techniques, and audio mixing to enhance the overall quality of videos.

Customer Service Representative

Vasilius Productions
Ernakulam, Kerala
06.2021 - 12.2022
  • Organized team activities to build camaraderie and foster a pleasant workplace culture.
  • Performed quality assurance checks on calls handled by agents in order to maintain high levels of accuracy in responses provided by agents.
  • Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
  • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
  • Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
  • Developed and implemented strategies for providing an excellent customer service experience.
  • Recruited and trained new employees to meet job requirements.

Education

Diploma - Television & Independent Production

Conestoga College Institute of Technology And Advanced Learning
Kitchener, None
04-2024

Bachelor of Arts - Film & Television Production

St Pauls College
Bengaluru
12-2020

Skills

  • Employee training
  • Customer service
  • Communication skills
  • Conflict resolution
  • Problem-solving
  • Computer skills
  • Friendly, positive attitude

Timeline

Content Manager

Sekond Skin Society
09.2024 - 04.2025

Customer Service Representative

Vasilius Productions
06.2021 - 12.2022

Diploma - Television & Independent Production

Conestoga College Institute of Technology And Advanced Learning

Bachelor of Arts - Film & Television Production

St Pauls College

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Akhil V Madhu