Akhil Thankachen
LONDON,ONTARIO
Summary
Highly motivated and detail-oriented professional with 7 years of expertise in operations, customer service and logistics.Being a yard Administrator was highly successful at motivating teams and streamlining operations. Observant Logistics team leader with proven ability to coordinate and manage transportation of goods and materials. Efficient Dispatcher with substantial experience in managing fleet and personnel operations. Proven track record of effectively coordinating staff and resources for seamless communication. Strong problem-solving skills and commitment to promptly resolving issues. Prepared to start career and make meaningful commitments to the industry.
Overview
9
9
years of professional experience
Work History
Yard administrator
Penske logistics, Hybrid
01.2024 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Reduced overhead costs through careful budget management and resource allocation.
Delivery Associate
External Logistics
04.2022 - 01.2024
- Delivered packages to customer doorsteps and business offices.
- Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
- Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.
- Contributed to a positive work environment by supporting colleagues and fostering teamwork in meeting company objectives.
Logistics team leader
FIO Canada
02.2021 - 04.2022
- Championed process improvement projects within the organization by identifying areas for potential optimization, proposing solutions, and leading teams in the successful execution of change initiatives.
- Reduced logistical errors by regularly auditing inventory levels, stock locations, and shipping documentation.
- Improved supply chain efficiency by implementing cost-effective transportation and delivery strategies.
- Enhanced customer satisfaction with timely order processing, shipment tracking, and communication updates.
- Established positive vendor relationships for reliable product sourcing and optimal pricing negotiation.
Customer service associate
McDonald’s
12.2018 - 01.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Fostered positive team environment, contributing to higher staff retention rates.
Dispatch coordinator
supply chain Ltd
03.2016 - 12.2018
- Developed strong relationships with clients by providing consistent updates on shipment statuses and addressing concerns promptly.
- Mitigated potential conflicts between drivers or customers by acting as a liaison during high-pressure situations.
- Streamlined communication between drivers, customers, and management for improved customer satisfaction.
- Collaborated with warehouse staff to prioritize shipments based on urgency and importance.
- Maintained accurate records of dispatched orders, ensuring efficient billing processes and client satisfaction.
- Implemented GPS tracking system, improving route accuracy and minimizing delivery times.
Education
Post Degree Certificate - Buisness Analysis
Fanshawe College of Applied Arts And Technology
London, ON08.2020
Post-Degree Certificate - Operations Management
Fanshawe College
London, ON08.2019
Bachelor of Science - Mathematics
St. Joseph’s College Devagiri
Kozhikode,Kerala03.2018
Skills
- Customer Service
- Recordkeeping and File Management
- Attention to Detail
- Warehouse Management
- Logistics Planning
- Demand forecasting
- Deadline Adherence
- Problem Resolution
Languages
English
Full Professional
Timeline
Yard administrator
Penske logistics, Hybrid
01.2024 - Current
Delivery Associate
External Logistics
04.2022 - 01.2024
Logistics team leader
FIO Canada
02.2021 - 04.2022
Customer service associate
McDonald’s
12.2018 - 01.2021
Dispatch coordinator
supply chain Ltd
03.2016 - 12.2018
Post Degree Certificate - Buisness Analysis
Fanshawe College of Applied Arts And Technology
Post-Degree Certificate - Operations Management
Fanshawe College
Bachelor of Science - Mathematics
St. Joseph’s College Devagiri
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