AKHIL SREEKUMAR
Sun Peaks,BC
Summary
Customer-focused hospitality professional with front desk operations experience, staff supervision, and client relations. Implemented policies to improve service consistency and resolve customer concerns. Coordinated daily operations in fast-paced environments with strong communication and training skills.
Overview
7
7
years of professional experience
Work History
Guest Services Supervisor
Sun Peaks Grand Hotel
Sun Peaks, British Columbia
06.2026 - Current
- Managed concierge recommendations for dining, transportation, and resort activities, ensuring tailored guest experiences.
- Training guest services staff on hotel standards, service etiquette, and room information.
- Monitoring reservations, arrivals, and special requests.
- Supervising bell desk, concierge and bike valet/ski valet operation.
- Enforcing guest service procedures, safety practices, and lobby presentation standards.
- Supported guest services manager with scheduling, payroll, and porterage reporting to maintain operational efficiency.
- Supporting team and managing group arrivals and departures.
- Monitored staff performance and provided constructive feedback to enhance service quality.
- Supported guest services manager in various administrative tasks. Guest Services Manager with creating training modules and improving existing resources.
Concierge
Sun Peaks Grand Hotel
Sun Peaks, British Columbia
05.2026 - 06.2026
- Arranged dining, transportation, and local activity reservations for hotel guests.
- Provided resort information and seasonal recommendations for Sun Peaks visitors.
- Greeted guests with personalized service at mountain resort front desk.
- Coordinated arrival and departure processes for group bookings.
- Assisted team members with daily operational tasks and responsibilities.
- Delivered and handled guest amenities to create a positive experience.
Food And Beverage Server
South Thompson Inn & Conference Centre
Kamloops, BC
06.2025 - 01.2026
- Delivered high-quality guest service and resolve customer concerns with professionalism and care.
- Provided training for new staff, ensuring service standards and operational procedures.
- Coordinated with kitchen and event teams to enhance guest experiences and provide excellent service.
- Handle POS transactions, billing, and cash tills.
Receptionist
KOTRA
Bengaluru
09.2022 - 06.2023
- Managed front desk operations, including client inquiries, appointments, and communications.
- Supported HR by assisting in staff recruitment, training coordination, and administrative onboarding.
- Managed purchasing requests and reordered office supplies as needed.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Processed payroll, office rentals, managed payouts, and tracked due backs for timely staff payment.
Guest Service Agent
Four Seasons Hotel
Bengaluru
11.2021 - 06.2022
- Helped with front desk operations, supporting guest check-in and check-out, concierge services, billing, and cash handling for accuracy and efficiency.
- Applied front office policies and service standards to enhance guest experiences.
- Assisted front desk staff with conflict resolution, helping team address guest concerns quickly and professionally.
- Worked with cross-functional departments to support clear communication and smooth operations.
Guest Service Agent
Four Seasons Private Residences
Bengaluru
06.2019 - 11.2021
- Supported daily operations and applied property management policies to improve homeowner experience.
- Trained staff and provided ongoing support to maintain service and operational standards.
- Served as liaison between hotel and developer to coordinate services for homeowners.
- Maintained tenant files, lease agreements, and administrative records for compliance and accuracy.
- Assisted homeowners with concierge and bell services.
- Supervised public area staff to keep common areas and shared amenity spaces clean.
Education
Post Baccalaureate Diploma - Tourism Destination Development
Thompsons Rivers University
Kamloops, BC, Canada06-2025
B.Sc. - Hospitality and Hotel Administration
Institute of Hotel Management
Kerala, India08-2019
Skills
- Policy & Procedure Implementation
- Customer Service & Complaint Resolution
- Staff Training
- Attention to detail
- Microsoft Office (Word, Excel, Outlook)
- Strong Communication & Team Collaboration
Timeline
Guest Services Supervisor
Sun Peaks Grand Hotel
06.2026 - Current
Concierge
Sun Peaks Grand Hotel
05.2026 - 06.2026
Food And Beverage Server
South Thompson Inn & Conference Centre
06.2025 - 01.2026
Receptionist
KOTRA
09.2022 - 06.2023
Guest Service Agent
Four Seasons Hotel
11.2021 - 06.2022
Guest Service Agent
Four Seasons Private Residences
06.2019 - 11.2021
Post Baccalaureate Diploma - Tourism Destination Development
Thompsons Rivers University
B.Sc. - Hospitality and Hotel Administration
Institute of Hotel Management