Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Akhil Sood

Brampton,Canada

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Material Handler

NFI Industries
01.2024 - Current
  • Enhanced warehouse efficiency by organizing materials and implementing inventory management systems.
  • Reduced order processing time with streamlined material handling procedures.
  • Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
  • Increased productivity, utilizing forklifts and other material handling equipment effectively.
  • Expedited order fulfillment by accurately picking, packing, and shipping products to customers.
  • Utilize appropriate equipment for order selection such as RF scanners, voice picking

Inbound Call Center Representative

IO Solutions
08.2023 - Current
  • Upsurged customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Enhanced customer satisfaction by addressing inquiries and resolving issues in a timely manner.
  • Delivered outstanding results under high-pressure situations by maintaining composure during difficult calls or high-volume periods.

Sales Associate

Best Buy
10.2023 - 12.2023
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.

Education

Post graduate diploma in project management -

Algoma University
MISSISSAUGA, ON
05.2025

Master of Business Administration -

Guru Nanak Dev University
12.2020

Skills

  • Understanding customer needs
  • Good interpersonal communication skills
  • Cash handling
  • Conflict resolution
  • Product knowledge
  • Time Management
  • Computer proficiency
  • Adaptability
  • Upselling
  • Call Center Operations
  • Sales Development
  • CallSelect Communication Systems

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Certification

Tally.ERP with Payroll

Timeline

Material Handler

NFI Industries
01.2024 - Current

Sales Associate

Best Buy
10.2023 - 12.2023

Inbound Call Center Representative

IO Solutions
08.2023 - Current

Post graduate diploma in project management -

Algoma University

Master of Business Administration -

Guru Nanak Dev University

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Akhil Sood