Akhil Sebastian
Edmonton,Canada
Summary
Dynamic sales professional with a proven track record at Fastenal, excelling in inventory management and customer relationship building. Successfully led a team of 8, enhancing sales strategies that drove significant account growth. Known for problem-solving and fostering long-term client relationships, ensuring exceptional service and retention.
Overview
5
5
years of professional experience
Work History
Outside Sales Representative
Fastenal
Edmonton, Alberta
09.2023 - Current
- Successfully managed 16 accounts, stocking vending machines, bolt bins, and VMI, keep stock on a weekly basis.
- Managed daily business operations, overseeing planning, ordering, purchasing, and inventory in a fast-paced environment.
- Developed and executed sales strategies to enhance value offerings for targeted accounts.
- Led a team of 8 sales associates, assigning projects and evaluating performance regularly.
- Cultivated customer relationships that ensure long-term retention and future sales opportunities.
Account Specialist
Fastenal
Nisku
05.2021 - 08.2023
- Conducted routine cleaning and maintenance of vending machines, adhering to hygiene and safety standards.
- Coordinated with suppliers to maintain inventory levels and on-time deliveries.
- Assisted in resolving customer inquiries and complaints effectively and promptly.
- Conducted regular reviews of account data to identify trends and improvements.
- Implemented process improvements to streamline account management workflows efficiently.
- Established customer rapport to quickly mitigate problems while complying with established support processes and procedures.
Customer service
Real Canadian Superstore
Edmonton, AB
03.2020 - 04.2021
- Proven record of providing outstanding customer service and resolving customer complaints.
- Managed a variety of customer service calls and high-importance tasks to resolve customer issues quickly and efficiently.
- Used the CRM system to properly document and ensure customer inquiries receive consistent follow-up
- Exceeded quantitative metrics on customer satisfaction, customer retention, and inquiry volume.
Education
Bachelor of Science - Investigation studies
MacEwan University
Edmonton06.2020
Skills
- Inventory management
- Customer relationship management
- Team leadership
- Sales strategy
- Problem solving
- Time management
- Contracts negotiation
- Vendor relationship building
- Sales management
- Positive outlook
- Customer Service-oriented
Timeline
Outside Sales Representative
Fastenal
09.2023 - Current
Account Specialist
Fastenal
05.2021 - 08.2023
Customer service
Real Canadian Superstore
03.2020 - 04.2021
Bachelor of Science - Investigation studies
MacEwan University
Similar Profiles
Marlene AvinaMarlene Avina
Packaging at FastenalPackaging at Fastenal
Ethan HackbarthEthan Hackbarth
Onsite Account Representative at FastenalOnsite Account Representative at Fastenal
Kevin HalgrenKevin Halgren
CNC Machinist /CNC Programmer at FastenalCNC Machinist /CNC Programmer at Fastenal
Alexandra AstleyAlexandra Astley
Supply Chain Associate at FastenalSupply Chain Associate at Fastenal
Shawn GreenlawShawn Greenlaw
Bartender/Head of Expo at The Hard DeckBartender/Head of Expo at The Hard Deck