Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Akhil Salunke

North York,ON

Summary

Dedicated professional with over three years of experience in reception and customer service, excelling in customer engagement and problem resolution. Proficient in various software operations and known for delivering exceptional guest service experiences. Recognized for maintaining composure and professionalism in fast-paced environments while contributing to team success. Committed to upholding the highest hospitality standards.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Cook

Chartwell Avondale Retirement Residence
Toronto, Canada
09.2024 - Current
  • Prepare meals for 80+ residents, ensuring dietary restrictions and preferences are met
  • Efficiently manage dinner service with organized plating and timely delivery
  • Oversee inventory management and maintain compliance with sanitation standards
  • Record equipment and food temperatures, adhering to safety protocols

Server

Chartwell Avondale Retirement Residence
Toronto, Canada
11.2023 - 09.2024
  • Delivered attentive meal service, accommodating residents’ dietary needs
  • Assisted with menu selections and provided exceptional customer service
  • Maintained cleanliness in dining areas while adhering to hygiene standards

Banquet Sales Coordinator

The Lalit Group of Hotels
Mumbai, India
01.2023 - 03.2023
  • Prepared proposals and contracts for banquet events
  • Coordinated site inspections, tracked payments, and managed client communications
  • Ensured seamless execution of events by collaborating with internal teams

Front Office Associate

The Fern - An Ecotel
Mumbai, India
08.2021 - 12.2022
  • Handled guest check-ins and check-outs while ensuring a seamless experience.
  • Addressed and resolved guest concerns to maintain satisfaction.
  • Monitored inventory of office supplies and placed orders when needed.
  • Verified identification documents from guests before issuing keys or access cards.
  • Greeted customers and provided excellent customer service.
  • Fielded customer complaints, researched issues and implemented solutions to boost satisfaction.
  • Answered multi-line phone systems and relayed correspondence to appropriate parties.
  • Offered reception coverage to relieve staff during absences or breaks.
  • Answered incoming calls and inquiries from potential guests in a professional manner.

Front Desk Receptionist

Regenta Resort
Nashik, India, Maharashtra
06.2021 - 07.2021
  • Responded to inquiries and room requests made online, by phone, and via email.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Performed basic bookkeeping tasks and issued invoices as needed.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Maintained a clean and organized reception area to uphold company image.

Hotel Internship

Trident BKC
Mumbai, India
11.2018 - 04.2019
  • Gained exposure to multiple departments including food & beverage, housekeeping, and front office operations

Education

Post-Graduate Diploma - Hospitality and Tourism Operations Management

Fanshawe College
Toronto, Canada
12.2024

Bachelor’s - Hospitality and Tourism

Kohinoor College of Hotel and Tourism Management
Mumbai, India
09.2020

Skills

  • High-Quality Guest Interaction
  • Proficient in PMS systems (Opera, Maestro)
  • Effective Communication (Verbal and Written)
  • Conflict Resolution
  • Effective Time Management
  • Team Coordination Skills
  • Proficient in Microsoft Office (Word, Excel, PowerPoint)

Certification

  • Certified Front Desk Representative (American Hotel & Lodging Educational Institute)
  • Certified Guest Service Professional (American Hotel & Lodging Educational Institute)
  • Smart Serve Certified
  • Worker Health and Safety Awareness (Ontario Ministry of Labour)
  • OTEC Service Excellence

Languages

English
Professional
Marathi
Native/ Bilingual
Hindi
Native/ Bilingual
German
Elementary

Timeline

Cook

Chartwell Avondale Retirement Residence
09.2024 - Current

Server

Chartwell Avondale Retirement Residence
11.2023 - 09.2024

Banquet Sales Coordinator

The Lalit Group of Hotels
01.2023 - 03.2023

Front Office Associate

The Fern - An Ecotel
08.2021 - 12.2022

Front Desk Receptionist

Regenta Resort
06.2021 - 07.2021

Hotel Internship

Trident BKC
11.2018 - 04.2019

Post-Graduate Diploma - Hospitality and Tourism Operations Management

Fanshawe College

Bachelor’s - Hospitality and Tourism

Kohinoor College of Hotel and Tourism Management

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Akhil Salunke