AKHIL PAUL
Victoria, BC,Canada
Summary
Accomplished hotel management professional with over 6 years of experience in the luxury hospitality industry, specializing in the hotel rooms division. Demonstrated expertise in upholding LQA and Forbes standards, and a deep understanding of luxury service culture. Proficient in industry-standard software, including Dayforce Payroll, Opera Oracle, REX HotSOS, Alice Actabl, BirchStreet, and Room Master. Recognized for leadership, operational excellence, and a commitment to enhancing guest satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Housekeeping Manager
Fairmont Empress
06.2023 - Current
- Developed and executed comprehensive cleaning protocols, ensuring adherence to the highest standards of cleanliness.
- Awarded "Leader of the Month" in March 2024 for outstanding contributions to operational excellence.
- Streamlined departmental purchasing, significantly reducing operating costs while maintaining quality.
- Successfully reorganized housekeeping closets and storage, enhancing efficiency and accessibility.
- Responded swiftly to guest feedback, driving improved guest satisfaction and loyalty.
- Created and implemented a rigorous audit program for turndown service, public areas, and room attendants.
- Led team meetings to communicate updates and promote collaboration among team members.
Operations Manager, Housekeeping
Fairmont Chateau Lake Louise
04.2022 - 06.2023
- Strategically managed daily housekeeping operations, optimizing performance and efficiency.
- Onboarded and oriented new employees, ensuring seamless integration into the team.
- Provided leadership and coaching to over 105 housekeeping colleagues and 11 supervisors.
- Organized regular Health and Safety training, achieving above 90% in annual audits.
- Initiated and managed a weekly LQA audit system, significantly improving cleanliness standards.
- Resolved guest complaints effectively, ensuring a remarkable recovery and enhanced guest experience.
- Conducted interviews for candidates across 10 roles, identifying top talent for the department.
- Successfully managed payroll and purchasing, ensuring budget adherence.
Floor Supervisor, Housekeeping
Fairmont Chateau Lake Louise
08.2021 - 04.2022
- Conducted monthly performance audits for housekeepers, providing targeted retraining as needed.
- Mentored over room attendants, fostering a culture of excellence and teamwork.
- Handled guest complaints, tracked root causes, and implemented effective solutions.
- Collaborated with front desk and maintenance teams to address room concerns and status updates.
- Inspected guest rooms to ensure continuous compliance with LQA standards.
Housekeeping Supervisor/Night Auditor
Northern Greens Resort & Conference Centre
06.2020 - 07.2021
- Conducted regular audits to maintain high standards in guest rooms and public areas.
- Coordinated maintenance services to ensure the upkeep of hotel facilities.
- Managed night audit duties, verifying hotel revenue and room occupancy.
- Trained and mentored new housekeeping staff, ensuring high levels of performance.
Office Coordinator, Housekeeping
Fairmont Jasper
09.2019 - 05.2020
- Assisted in daily supervision of the housekeeping department, maintaining Accor brand standards.
- Managed room allocations, inspections, and daily briefings, ensuring effective communication among team members.
- Prepared discrepancy and lost & found reports, maintaining accurate records.
Room Attendant, Housekeeping
Fairmont Royal York
02.2018 - 08.2019
- Maintained high standards of cleanliness and order in guest rooms, exceeding guest expectations.
- Created memorable guest experiences through personalized touches, such as towel art.
- Promptly addressed maintenance concerns, ensuring guest safety and comfort.
Education
Diploma - Hospitality-Hotel Operations Management
Centennial College of Hospitality And Tourism
Toronto, ON, Canada05.2020
High School Diploma -
Manjeera Junior College
Hyderabad 05.2012
Skills
- LQA & Forbes Standards: Comprehensive understanding and application of luxury service standards
- Software Proficiency: Advanced skills in Dayforce Payroll, Opera Oracle, REX HotSOS, Alice Actabl, BirchStreet, and Room Master
- Team Leadership: Proven ability to lead and motivate large teams, driving performance and engagement
- Quality Auditing: Skilled in conducting detailed audits to ensure compliance with brand and safety standards
- Inventory & Cost Management: Expertise in managing departmental purchasing, controlling costs, and optimizing resources
- Training & Development: Experience in onboarding, training, and developing staff to maintain high performance levels
- Health & Safety: Knowledgeable in workplace health and safety standards, with a record of achieving high audit scores
Certification
- Excel for Business Analysts
- Human Resources Foundations
- Developing Critical Thinking
- WHIMIS Canada
Timeline
Housekeeping Manager
Fairmont Empress
06.2023 - Current
Operations Manager, Housekeeping
Fairmont Chateau Lake Louise
04.2022 - 06.2023
Floor Supervisor, Housekeeping
Fairmont Chateau Lake Louise
08.2021 - 04.2022
Housekeeping Supervisor/Night Auditor
Northern Greens Resort & Conference Centre
06.2020 - 07.2021
Office Coordinator, Housekeeping
Fairmont Jasper
09.2019 - 05.2020
Room Attendant, Housekeeping
Fairmont Royal York
02.2018 - 08.2019
Diploma - Hospitality-Hotel Operations Management
Centennial College of Hospitality And Tourism
High School Diploma -
Manjeera Junior College
- Excel for Business Analysts
- Human Resources Foundations
- Developing Critical Thinking
- WHIMIS Canada
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