Akhil Kumar

• Supervised daily store operations to ensure optimal customer service and store presentation.
• Trained and mentored staff on sales techniques and product knowledge to enhance team performance.
• Implemented inventory management practices, reducing stock discrepancies and improving accuracy.
• Streamlined inventory management processes, resulting in improved efficiency and reduced stock discrepancies.
• Led weekly staff meetings to discuss goals, accomplishments, challenges, and opportunities for improvement within the store operations.

• Looked after complete forward and reverse leg warehouse e-commerce operations.
• Managed relationships with external vendors and clients.
• Collaborated with cross-functional development teams for technical integration.
• Performed monthly reconciliations with the finance team.
• Discovered the root causes of problems and identified appropriate solutions.
• Optimized core processes to improve business performance and operational agility.
• Recommended process improvements to continually identify, analyze, and fix constraints and challenges.

• Looked after the Amazon Fresh store with the most convenient 2-hour delivery slots, powered by Prime Now.
• Quality check and stowing of ambient and temperature-controlled products, like chilled, tropical, and frozen.
• Stowing as per the planned SLA for different SKUs and defined locations.
• Ensuring on-time quality picking to meet the customer promise of 2-hour delivery.
• Calculating, measuring, and benchmarking the efficiencies of operations and the team.
• Training and directing the team in the right direction, in accordance with operational goals.
• Conducting day-to-day activities, such as stock count, reversals, grading, ICQA, and expiry removal.
• Analyze the reasons for rejection and returns of packages, and actions to curb concessions.
• Submitted and derived a project to reduce unloading time from 2 hours to 30 minutes.

I looked after middle-mile operations in a sortation center of Amazon.

• Tracking of inbound vehicles and prioritizing according to their SAT, AAT, and CPT shipments.
• Sortation of bags on different conveyors of different layouts, like PAN-IN, UP-CTY, UP-Oth, RET, and Fast Track.
• Dock planning and vehicle placements for different routes in the Outbound Process.
• Planning and redeployment of 200+ personnel according to the different requirements of process paths.
• Coaching and development of associates and process associates.
• Continuous improvement in cost-saving and reducing DPMO.
• Preparation of daily bridges and weekly business reports.
• Successfully delivered 2 Diwali peaks at the sortation center with huge success.
• Minimized resource and time losses by addressing employee or productivity issues directly and implementing timely solutions.

• Handled order fulfillment and inventory of 150,000 sq. ft. multi-client facility with more than 100 personnel.
• Maintained stock control systems for accuracy and future planning of storage capacity.
• Managed 20K SKUs with an inventory quantity of 1.5 crore units.
• Planned and executed various kitting and stock transfer projects.
• Continuous improvement in operational efficiency across processes, like order processing, cycle counts, maintaining budgetary goals, and company objectives.
• Located bottlenecks to streamline existing processes.
• Interviewed, recruited, and trained new onboarding candidates.

Successfully completed the summer internship project.