Akhil Kaushal
Bowmanville,Canada
Summary
Highly disciplined and results-driven Sales Executive with 15 years of experience in sales (IoT), business development, problem solving and analytical thinking. Skilled in managing leads, pipelines, and accounts in a fast-paced environment/start up, consistently delivering high-quality services to clients. Proficient in Salesforce CRM, Account and Opportunity Management, and Territory Management. Proven track record of achieving sales targets and building long-term customer relationships. 4 X Salesforce Certified including Sales Cloud with excellent working and product knowledge to recommend Salesforce solutions. Certified Scrum Master with experience in leading Network and IT projects with enterprise level engagements and budget over $1 Million; applying agile methodologies. Certified Six Sigma Green Belt: Initiated and executed several continuous improvement transformational projects that have resulted into enormous cost savings and improve efficiency for the organization and clients.
Overview
23
23
years of professional experience
7
7
Certification
Work History
Startup Founder
Code To Click Solutions
01.2023 - Current
- Incorporated company and built Marketing plan for success
- Created website and marketing campaigns
- Completed all legal formalities to be complaint with Canadian Corporate laws
- Built pipeline and followed up on any leads
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth
- Identified business development challenges and customer concerns for proactive resolution.
- Negotiated terms of business acquisitions to increase business base and solidify market presence.
- Conducted target market research to scope out industry competition and identify advantageous trends.
Vice President, Sales and Marketing
Revolve Softech
01.2020 - Current
- Actively managed the sales pipeline using Salesforce CRM, consistently exceeding the quarterly quota by 25%
- Lead discovery sessions with clients to understand client needs to offer best fit Salesforce solutions
- Cultivated long-term relationships with clients, resulting in a [35%] increase in customer satisfaction in the first year of the relationship
- Continued building engagement with customers resulting in yearly renewals after sales
- Identified opportunities to improve business process flows and productivity.
- Monitored industry trends, keeping current on latest changes and competition in industry.
- Established performance goals for department and outlined processes for achievement.
- Provided training to new employees and guided the sales team by coaching communication skills, which improved sales conversion rates
- After probing prospect clients, successfully pitched Salesforce Marketing Cloud as clients were struggling with connecting Sales/Service and Marketing.
Salesforce Administrator
Rogers Communications
01.2001 - 01.2005
- Years]
- Served as primary system administrator for Salesforce Service Cloud with over 100 users across the nation
- Handled all administrative functions including user account maintenance, reports, and dashboard, workflows
- Provided day to day user support and answered user questions, troubleshoot configuration defects and process gaps
- Worked independently to gather and vet out requirements and wrote Jira stories
- Set up collaboration sessions to improve Salesforce efficiency for users
- Mapped data from external sources and used back up resources such as Own Backup
- Served as a business Analyst lesioning between IT and Business
- Business Enterprise Sales - Corporate Accounts (IoT) – Rogers Communications [3 Years]
- Managed a portfolio of up to 100 enterprise accounts, with an average deal size of $[400k]
- Developed account plans, tailored to each customer's business needs that resulted in [17%] increase in deals closed
- Worked collaboratively with the Marketing team to develop effective account-based marketing campaigns that generated an increased number of inbound leads by [20%]
- Trained customers on new products and features, that resulted in an increase of [15%] of the product's usage by existing customers which in turn assisted with renewal rates.
Team Manager
Rogers Communications
- Consumer Inside Sales – SMB (IoT) –[5 Years]
- Circle of Champions winners for 5 years in a row which is awarded to top salesperson throughout the year
- Created Sales call flow for frontline agents which focused on opportunity creation and needs based analysis
- This program benefited the organization in increasing sales by 5% YoY
- Assisted colleagues in closing sales by crafting product demos for customers which help with see the practicality of the solutions.
Process Analyst
Rogers Communication
- Led and executed a large program (5000+ customer service specialist across 15 locations in Canada); to create and continuously improve the customer “follow-ups” program
- This program resulted in $2.8 Million in annualized savings
- Led the end-to-end execution of “Invalid Ticket Reduction Program” for the Ticket management group
- Reduced invalid tickets by 60% in 6 months, which led to savings of $1.2 Million annualized and more efficient use of manpower
- Reduced the Ignite TV Sales Slippage from 18% (per month) to
- Led and implemented various upstream / downstream strategies with Sales Channels, Back office, RPA, and Technician dispatch teams
- Successfully reduced the Payment related calls for the billing team by implementing tactics to increase self-serve adoption through IVR and digital channels
- Overall, responsible for identifying process gaps, conducting root cause analysis, investigating cause-effect, FMEA, priority matrix to identify & implement improvement opportunities and refining / developing KPI’s and SLA’s.
Education
Electrical Engineer -
2005
Skills
- Salesforce Administration
- Salesforce Business Analysis
- Salesforce Sales Cloud Consultant
- Salesforce Marketing Cloud Admin
Certification
Salesforce Certified Associate
Salesforce Certified System Administrator
Salesforce Certified Business Analyst
Salesforce Certified Sales Cloud Consultant
Salesforce Certified Service Cloud Consultant
Certified Scrum Master
Green Belt Six Sigma
PMP
Timeline
Startup Founder
Code To Click Solutions
01.2023 - Current
Vice President, Sales and Marketing
Revolve Softech
01.2020 - Current
Salesforce Administrator
Rogers Communications
01.2001 - 01.2005
Team Manager
Rogers Communications
Process Analyst
Rogers Communication
Electrical Engineer -
Salesforce Certified Associate
Salesforce Certified System Administrator
Salesforce Certified Business Analyst
Salesforce Certified Sales Cloud Consultant
Salesforce Certified Service Cloud Consultant
Certified Scrum Master
Green Belt Six Sigma
PMP
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