Akhil Ghanapuram

7+ years of IT experience in the Salesforce.com CRM as Developer, Administrator and Analysis, APEX and Visualforce development, Apttus CPQ &CLM, configuration and Development. Contributed to a significant project by actively participating in the development of a custom site for the federal government, playing a vital role in supporting production as the sole team member with the necessary security clearance.

• Good custom development experience using salesforce APEX classes, Controller classes, Triggers, Components and Visualforce pages. Integration of SFDC with external Web Service API's. Designed and Developed Lightning Community for Marketing using Lightning community builder, Lightning Components, SLDS, Lightning Events, HTML5, CSS, Lighting Controllers, APEX. Hands on experience in Salesforce Lightning components design & designing compact layouts using. APEX triggers, Page layouts, Visualforce pages, workflows for Mobile platform. Solid understanding of WSDL, web services SOAP API, BULK API, REST API, force.com callouts, Batch and Schedule APEX Programs. Experience in SFDC Integration over REST callout and APEXREST services; SOAP Callouts and APEX SOAP services and Outbound Messages. Experience with Salesforce.com Sales Cloud, Service Cloud, Marketing Cloud, Analytics Cloud, Field Service Lightning Cloud Communities, Field Service Lightning (FSL), Vlocity development and Force.com Platform. Experienced Salesforce developer in Developing APEX Classes, Triggers and Visualforce Pages, Lightning Component bundles, Salesforce Lightning Design System and Lightning App Builder. Hands on experience with Out-of-the-box tasks like creating custom objects, custom links, custom buttons, validation rules, triggers, workflows, and approvals. Good experience in handling Ticket Management and used tools like Service Now, Zendesk, Data.com BMC Service Desk and JIRA. Good Knowledge on implementing Communities like Customer Community, Partner Community and used different types of standard and custom templates Jenkin like Napili, Kokua, KOA, Salesforce Tabs + Visualforce. Good Knowledge on Service Cloud modules like Web-to-Case, Knowledge Articles, Entitlement Management, Case, Case Milestones, Omni Channel and Live Agent. Good knowledge in using Custom Metadata and Custom settings as per the requirement. Good knowledge in usage of SOQL, SOSL queries in APEX classes, Triggers and Batch classes and Visualforce knowledge. Good Knowledge in using data migration tools like Import Wizard, Data Loader and Jitterbit. Well experienced in creating Workflow Rules, Approval Process, and Time-Dependent workflow Rules. Established integration patterns with external applications and developed APEXSOAP and REST web services for inbound calls to salesforce.com and consumed external application by generating stubs using the WSDL2APEX. Developed customized business Reports and Dashboards, using custom Report types for Interactions and related objects. Provided customer with best practices, developed POC's for the requirements using salesforce.com CRM. and APEX classes and Visualforce pages.