Summary
Overview
Work History
Education
Skills
Timeline
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Akhil A S

Akhil A S

Cambridge,ON

Summary

An ambitious and hard-working individual, I am often recognized for my commitment and ability by highly respected companies. I handle multiple tasks on a daily basis competently, working well under the pressure. Frequent acknowledgment of my contribution from senior management illustrates my potential value to your company. I would welcome the opportunity to discuss my suitability in more detail.

Overview

8
8
years of professional experience

Work History

Shipping and Receiving Coordinator

Diversco Supply Inc.
09.2022 - Current
  • Arranged for pick-up by carriers specified on customer purchase orders determined at final inspection through review of shipping instructions.
  • Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
  • Prepared orders for shipment, posting weights and shipping charges onto packaging, marking materials with identifying information and updating logs of shipments outgoing and incoming.
  • Developed and maintained relationships with shipping vendors to achieve reliable delivery of orders and boost rapport.

Team Leader

UBER India Research and Development Center
06.2016 - 04.2022
  • Lead and develop a team of 15-20 Community Operations
  • Specialists agents (COS)
  • Responsible for meeting with the team members regularly and conducting 1:1s for performance and career development purposes
  • Focus on management of SLA metrics, Quality, and Customer experience Work with cross-functional teams (Quality,
  • Training), developing and implementing QA/ Training programs to improve the quality and productivity of the team
  • Dive deep into the numbers and make data-driven process improvements; Work closely with Analytics team in unearthing trends
  • Be the source of knowledge to train, educate, and answer questions from COSs or other stakeholders
  • Independently execute ad-hoc projects or run experiments, ensuring complete adherence from the team and share clear, actionable insights back with the stakeholders
  • Analyze the performance of your teams, identify trends, and provide constructive feedback to individuals on a consistent basis
  • Demonstrates appropriate sense of urgency for email response times and phone service levels
  • Accountable for service level agreements for self and team.

Customer Support Associate

Amazon Development and Research Center
11.2014 - 05.2016
  • Expediting orders
  • Helped in solving problems such as: locating a package; connecting an Echo to a Fire TV; returning an item; or assisting a delivery driver to get a package to a customer on time
  • Corrected post-sale problems
  • Communicating customers primarily via mail and chat and utilize a variety of software tools to navigate customer accounts
  • Research and review policies and communicate effective solutions in fast paced environment
  • Communicated with the management team regarding customer requests and vendor-related concerns.

Education

Bachelor of Business Administration -

Annamali University
05.2015

Skills

  • Client Management
  • Daily Workflow Improvement
  • Overseeing Daily Activities
  • Service Level Agreements
  • Attention to Detail
  • Content Creation
  • Team work Critical Thinking
  • People Management
  • Stakeholder management
  • Problem solving Training and Development
  • Interviewing
  • Process Management
  • MS Office
  • Schedule Management
  • Contract Analysis
  • Order Packing and Shipping

Timeline

Shipping and Receiving Coordinator

Diversco Supply Inc.
09.2022 - Current

Team Leader

UBER India Research and Development Center
06.2016 - 04.2022

Customer Support Associate

Amazon Development and Research Center
11.2014 - 05.2016

Bachelor of Business Administration -

Annamali University

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Akhil A S